General Administration | Healthcare Support | Files/Records Management | Billing | Stock ManagementInteracted with patients on a daily basis, fulfilling their needs. Role involved overseeing administrative duties, billing, charting medical files, and restocking supplies. Managed day-to-day office activities, including establishing priorities, troubleshooting, patient scheduling, and insurance filing. Supervised a team of staff members across all administrative tasks. Settled patient complaints and provided patient advocacy. Managed, maintained, and processed requests and proof of client and patient medical records. Handled other duties and responsibilities as assigned.• Nurtured and educated existing staff in efforts to improve the care provided.• Verified, researched, and completed all paperwork and forms to bill all types of claims.• Ensured all reports were prepared and balanced appropriately.• Pulled and filed patient charts and records, performed data entry and distributed mail while maintaining appointments system, and answered multiple telephone lines.

Sales Operations | Customized/Tailored Plans | Team Management | Training & Development | Customer ServiceOrdered the latest mobile phones and accessories from renowned brands and sold them to clients with custom-tailored plans. Displayed superior leadership in training and educating internal staff on all aspects of product lines, sales tools, and product implementation strategies. Fostered a robust, sustainable network of buyers, leveraging strong listening, presentation, and closing skills to optimize sales results despite the dominant competitor advantage. Conducted effective behavior-based sale huddles daily with the team to focus on the behaviors that would convert to sales.• Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing clients.• Acted as an advocate for customer & sales representatives, fielding any customer issues, delivery problems, change orders, or shipment concerns.• Successfully developed and executed strategic operations in target markets and the subsequent expansion.

Quality Control & Assurance | Order Management | Routing & Delivery | Scheduling | Customer SatisfactionInvolved in receiving orders and preparing quality control assessments. Collaborated with the Quality Managers on the development and implementation of new quality control policies & procedures. Maintained an accurate quality control log, developing reports for the management and creating presentations for the Department Manager. Routed and delivered chocolate-covered fruit bouquets throughout the Greater Vancouver area. Safely transported goods to and from specified locations according to organizational delivery schedules. Consistently completed all assigned tasks within the allotted timeframe.• Addressed customer complaints and corrective actions.• Consistently received laudatory comments from customers.• Ensured that the company vehicle was always parked in areas that permitted parking to avoid towing.