With over two decades of experience in the IT field, I have evolved from a computer repair technician to a senior-level Data Recovery Specialist. My career reflects a relentless pursuit of excellence, marked by 15+ years of progressive expertise in data recovery, entry-level forensics, and systems administration.I am currently working at Harvard University, where I serve as a Research Facilitator in the Research Computing department of FAS RC (Faculty of Arts and Sciences Research Computing). In my previous role at Harvard, I held the position of Senior Desktop Technician.As a seasoned leader, I bring to the table a wealth of knowledge, resourcefulness, and a track record of success in managing network infrastructure while consistently delivering top-tier customer support. I take pride in being a dependable and proficient IT professional who thrives in dynamic environments.My Expertise• Hardware and Software: Installation, setup, and maintenance of a wide range of hardware and software solutions.• Technical Support: Proficient in troubleshooting, research, and providing technical support to users.• Data Recovery: Expertise in data recovery processes and techniques to retrieve valuable information from various storage media.• Entry-Level Forensics: Basic knowledge and skills in forensic investigations, contributing to a well-rounded skillset.• Leadership: Proven leadership skills, including team building, training, coaching, and mentoring.• Bilingual: Fluent in both English and Spanish, enhancing communication and problem-solving capabilities.• Customer-focused: Building strong relationships across organizational levels, prioritizing customer satisfaction.• Professionalism: Known for sound judgment, flexibility, adaptability, and unwavering integrity.• Technical Proficiency: Windows Server, Exchange Server, Office 365, TCP/IP, DNS, Routing, Firewalls, IIS, AD Group Policy, Hyper-V, VMware, Linux, Azure Cloud Platform, SmarterMail, Virtual Box.• Security: VPN, data recovery tools, Open Source Software (OSS), and encryption software.• Technical Support: Providing comprehensive hardware and software support, including installation and configuration.• Documentation: Diligently documenting and tracking all support activities and tasks.