Sam Reading Email and Phone Number

• Responsible for the employment of 120 staff and all aspects of running a business with a turnover of £13,000,000 per annum• Over see 8 different departments Burger King, Costa, Eat and Drink restaurant, Greggs, Marks and Spencer’s, Upper Crust, West Cornwall Pasty and WHSmiths• Preparing profit and loss accounts, audits on all brands and site, daily, weekly and monthly checks of all departments and site.• Final week sign offs to ensure drifts and directs are in line for each department• Completed all brand training for the 8 departments• Hold managers meeting on a weekly basis• Hold investigation and disciplinary hearings• Complete shift verification on training shift managers in Burger King and am able to sign off the training shift manager to achieve their certificate• Providing high levels of customer satisfaction through motivation of the department managers and maintaining high levels of cleanliness and effective departments• Over see all hiring and probationary reviews for site• Carry out stock takes on a monthly basis• Hold courses with employees on site to cascade information on new systems and complaints handling• Every quarter I prepare and present a power point to my operational director on my results for site

● Responsible for the employment of 65 staff and all aspects of running a business with a turnover of £2,000,000 per annum● Preparing profit and loss accounts, audits and restaurant projections monthly● Providing high levels of customer satisfaction through motivation of staff and maintaining a clean and efficient restaurant● Attend courses on new products and equipment and impart this to all the staff● Complete a monthly viewpoint survey for the store, which looks into staff satisfaction and how this may be improved● Carry out performance reviews on all staff, and implement pay reviews● Administrative duties, which include food and restaurant safety procedure, ordering of all products and maintenance and cleaning of the store● Implement staff training and weekly work schedules ● Implement restaurant operation improvement practice● Fully conversant with Microsoft office, including word, excel and outlook● During my time at McDonald’s I have undertaken a number of training courses which have furthered my education to Internal Diploma Level and enabled me to be fully conversant with all levels of running a successful business

● Advertising and distributing the full range of services SSE offer to existing customers on outbound calls● Working within a team and consistently achieving sales targets● Offering support and information to customers on inbound calls● Supporting and motivating team members to create a better service for customers

● Performing those tasks required to raise the store’s standards of quality and cleanliness● Participating in the orientation and training of new crew members by use of on the job training techniques and corrective coaching● General management of teams during shift time● Administrative duties such as hourly recording, daily inventory, cash sheets, monitoring of cash registers and receipt of daily deliveries● Communicating internally on a number of levels with various staff by phone, email and fax as well as face to face contact● Leading of weekly team meeting

● Providing 100% customer satisfaction through friendly, courteous and helpful behavior with timely and accurate counter service● Delivering a consistently high quality product, showing sensitivity to individual customer needs● Use of electronic cash register as well as various machine operations● Preparing and cooking menu items in line with demand and to a high standard, using a variety of equipment