Sam Redfern Email & Phone Number

Los Angeles, CA, US

London, England, United Kingdom

Doha, Qatar

Birmingham, England, United Kingdom

Birmingham, United Kingdom

Responsible for the operational planning & delivery of dedicated surface transport networks to and from high profile festivals and events in the UK. Developing operations for a diverse portfolio of events from smaller boutique concerts and festivals with remote management to large scale mass transport operations moving thousands of customers safely and.

UK, USA & Bahrain

• Seconded to the first cohort of National Express' Delivering Excellence initiative launched by our CEO in December 2016. The group was tasked with delivering performance improvements and process standardisation in.
• Responsible for National Express' Bahraini and North American Divisions within the team.
• Playing a key part of a diverse and experienced team to define projects, timelines, deliverables and manage stakeholders.
• Working internationally with a wide range of colleagues from front line staff to senior divisional and group directors.
• Applying appropriate Greenbelt LEAN principles and my operational experience to identify and present operational efficiencies available to each division.
• Developing operating standards to cover all NEG divisions based on witnessed best practice.Key areas of focus were on improving Driver recruitment, training and performance management The first cohort successfully.

Birmingham, United Kingdom

• Graduate Trainee development programme following graduation focused on managing the operational delivery of a 24/7 public transport provider. The 18 month programme included 3 assignments across operational departments.
• Acting as the line manager for a team of 62 front line staff.Service Quality Executive:
• Set up and leadership of a customer experience project with cross functional stakeholder working and implementation groups.

Loughborough University & Heathrow Airport

LHR - London Heathrow Airport

LHR - London Heathrow Airport

Cohort of the First Industrial Placement Programme with British Airways.Placed in Heathrow Customer Service (HCS), the department responsible for the timely, safe and efficient delivery of customer service propositions across 3 terminals at Heathrow Airport. Working in the Alliances, Customer Operations and Premium Product Centres of Excellence. I took.

Part time employment whilst studying at university, primary duties include the sale of National Express and add-on products, helping passengers with their travel requirements and queries, helping passengers with station facilities, coach station operations including helping with boarding and disembarkation of coaches and the dispatch of services in a safe.

Working as part of an elected team to manage the affairs of a not-for-profit social organisation affiliated with Loughborough Students Union. I was directly responsible for the planning, organisation and operational direction of the society's travel plans. Including the organisation of annual international trips, the forging of new corporate level links.

Elected Managing Director of a functioning company, with a range of education products based around a locally published book series. This appointment gave me the opportunity to employ my theoretical knowledge into a practical scenario, allowing for a greater understanding and appreciation of theoretical knowledge.

Master Of Business Administration - Mba, Business Administration And Management, General, Merit

Bachelor Of Science (B.Sc.), Air Transport Management, 2:1

Second Class, Upper Degree Award classification. Final Year Research Dissertation: Long Haul Low Cost - A Study of Potential Customers'.

A Level, Geography, A

A Level, Sociology, B

A Level, Economics & Business Studies, B

As Level, Modern History, C