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@iinet.net.au
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Sam Roberts is listed as Customer Service Manager at iiNet based in Auckland, Auckland, New Zealand. AeroLeads shows a work email signal at iinet.net.au and a matched LinkedIn profile for Sam Roberts.
Sam Roberts previously worked as Customer Service Manager at Iinet and Senior Customer Service Representative - Provisioning Department at Iinet. Sam Roberts holds Computer Technology/Computer Systems Technology from Lynfield College.
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AeroLeads found 1 current-domain work email signal for Sam Roberts. Compare company email patterns before reaching out.
I am a customer service manager who worked his way up through numerous call centre departments, sales, billing, customer support, business, provisioning and complaints. Resulting in 16 years of customer service experience, 12 years of contact centre experience in the telecommunications industry and 7 years of management experience.I take work seriously and believe the results I produce to be a reflection of myself, I take a lot of pride in what I do. I am a fast learner, adaptable, have great interpersonal skills, love a challenge and I am always interested in developing my skills and experience further.
Listed skills include Customer Service, Service Delivery, Team Management, Customer Satisfaction, and 22 others.
A career timeline built from the work history available for this profile.
Perth, Western Australia, AU
Position Summary:To ensure excellent customer service and the smooth running of the Contact Centre, develop and co-ordinate all customer service staff to deliver customer satisfaction through excellent customer service, increased efficiency and decreased churn. Operating in a fast paced, dynamic environment with multiple and competing demands with intense.
Perth, Western Australia, AU
Position Summary:As a subject matter expert in the provisioning team I was the first point of contact for front end staff and the first escalation point for customers. Working with Product or Service vendors to establish services and facilitate the resolution of complex issues while developing the internal knowledge of staff.Position Responsibilities.
Perth, Western Australia, AU
Position Summary:To build advocacy in iiNet’s customer base by delivering awesome Customer Service at every contact with all customers, both internal and external.Position Responsibilities:Sales/Billing (Sep 2007 - Jan 2008)- Assisting customers with billing or sales queries- Processing Applications- Complaints handling- Responding to e-mail queries- KPIs.
Key Responsibilities:Website Development- Constructing pages- Basic to intermediate skill with webpage coding, CSS, HTML, MYSQL, PHP and PhotoshopWebsite Maintenance- Error correction- Building/updating/removing product pages- Link management and website promotion onlineAnswering Enquiries- Emails directed to sales / support
Key Responsibilities:Supervising Staff- Allocation of duties and breaks- Training and assisting new staffHandling Complaints- Resolving customer complaints in person or over the phoneClosing- Check off staff duties- Balance the tills and deposit the takings- Set the alarm and lock the store
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Sam Roberts is listed as Customer Service Manager at iiNet.
AeroLeads has found 1 work email signal at @iinet.net.au for Sam Roberts.
Sam Roberts is based in Auckland, Auckland, New Zealand.
Sam Roberts has worked for Iinet, Worserbay Technologies, and Video Ezy.
You can use AeroLeads to view verified contact signals for Sam Roberts, including work email, phone, and LinkedIn data when available.
Sam Roberts holds Computer Technology/Computer Systems Technology from Lynfield College.
Sam Roberts is listed with skills including Customer Service, Service Delivery, Team Management, Customer Satisfaction, Call Centers, Coaching, Internet Troubleshooting, and Team Leadership.
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