Sam Robinson Email & Phone Number

Guelph, ON, CA

Ontario, Canada

The L&D Operations role is the main source of support for gaining accurate information, developing process and improving efficiency within the Revenue L&D team. A primary responsibility is being proficient in analyzing learning data and metrics in order to allow the L&D team to gain insights into the effectiveness of training programs. Essential skills for.

Ontario, Canada

My primary focus in this role is leading the Specialized Support Enablement Program, which is responsible for the Onboarding of all Support Advisors, Retail Specialists and Plus Specialists. This role has required the skills of leadership and coaching with direct reports and a focus on effective program management in order to increase the efficiency and.

Ontario, Canada

I am responsible for the initiatives, development, implementation and performance of the full L&D Facilitation Program. This responsibility extends to remotely leading, guiding, coaching and supporting the Facilitation Leads and their teams across the regions of EMEA, Canada and APAC. This role requires the effective use of skills involving Leadership.

Ontario, Canada

I was responsible for remotely leading a team of 9 Trainers in the Canada West and APAC regions for the L&D Advisor Onboarding program at Shopify. This role required the effective use of skills involving Leadership, Coaching, People Development, Time Management and Coordination.This extensive Onboarding program is a vital part of each new Advisor’s.

Ontario, Canada

I was responsible for the initiative, development, implementation and performance of the full L&D Support Mentoring Program. I remotely led a team of Support Mentors across the global regions of EMEA, Canada East, Canada West and APAC. This role required the effective use of skills involving Leadership, Coaching, Strategy, Coordination, Program Management.

Remote

I led a team of Support Advisors and provided coaching and growth focused guidance to ensure our team was developing in their roles while also providing a high quality service to our Merchants at Shopify.

Remote

I provided frontline support for the Merchants of Shopify through Emails, Phone Calls and multiple Chats (3) at a time. This involved and required the skills of multitasking, problem solving, resourcefulness, empathy, guidance, patience and adaptability.