FBI TRU ContractResults-driven Systems and VDI Administrator with experience supporting federal agencies. Proven ability to design, implement, and maintain Virtual Desktop Infrastructure (VDI) using Citrix and VMware Horizon for critical response roles and investigations. Holds a Secret and Top Secret Special Compartmentalized Intelligence clearance (TS/SCI). Adept at troubleshooting, support, and integrating technologies to support mission-critical operations.

FBI TRU ContractMonitor, maintain, and troubleshoot desktop, server, printer, and network systems and escalate toengineers as needed.Duties• Training Helpdesk Support personnel in troubleshooting Windows Enterprise, Stratodesk thin-client, and VDI problems• Support Federal law enforcement investigation communications• Receives escalated support calls for desktop, server, and network issues and resolves or coordinateswith network engineers as needed• Troubleshoots support calls for desktop, server, and virtualized systems and resolves or as needed toget customers working as soon as possible• Monitors and manages servers• Supports development of new systems and technologies to assist in virtualized desktops such asStratodesk• Upgrade Microsoft Office to Office 21 in VDI environment• Supports operating systems including Windows 10, WindowsServer 2016, Windows Server 2019 and Ubuntu Linux• Supports printer and print server functions and troubleshooting• VMware Horizon Desktop Environment Manager configuration in GPO supported and No Active Directory mode• Image and test machines as needed for missions• Supports calls for virtualized desktops (VMWare Horizon)• Install and configure server systems• Troubleshoot transport layer network problems and coordinate with network engineers as needed• Remote software installation• Troubleshoot Group Policy application• Maintain computer configurations with SCCM• Create solutions for Stratodesk systems to cooperate with proprietary network• Maintain and adjust Virtual Desktop Infrastructure to work in extreme-latency situations• Build and maintain VMWare Horizon environment on 2 networksAccomplishments• Deployed to remote site to install and upgrade UCS equipment• Deployed on mission to test and support experimental communications solution• Supported international operations using satellite communications to main connection to local intranet

FBI TRU ContractMonitor, maintain, and troubleshoot desktop, server, printer, and network systems and escalate toengineers as needed.Duties• Receives escalated support calls for desktop, server, and network issues and resolves or coordinateswith network engineers as needed• Troubleshoots support calls for desktop, server, and virtualized systems and resolves or as needed toget customers working as soon as possible• Monitors and manages servers• Supports development of new systems and technologies to assist in virtualized desktops such asStratodesk• Supports operating systems including Windows 7, Windows 10, Windows Server 2012 R2, WindowsServer 2016 and Ubuntu Linux• Supports printer and print server functions and troubleshooting• Maintains inventory of imaged machines ready to be sent on mission as needed• Image and test machines as needed for missions• Supports calls for virtualized desktops (Citrix/VMWare Horizon)• Install and configure server systems• Assist in migration from Hyper-V to VMWare to migrate to new server software• Troubleshoot transport layer network problems and coordinate with network engineers as needed• Remote software installation• Troubleshoot Group Policy application• Maintain TRU accounts in Active Directory• Maintain computer configurations with SCCM• Create solutions for Stratodesk systems to cooperate with proprietary network• Maintain and adjust Virtual Desktop Infrastructure to work in extreme-latency situations• Build and administer Citrix environment on 2 networks• Build and maintain VMWare Horizon environment on 2 networksAccomplishments• Deployed to remote site to install and upgrade UCS equipment• Deployed on mission to test and support experimental communications solution• Supported international operations using satellite communications to main connection to local intranet

Planning network and systems upgrades, procurement of newest cutting-edge hardware and software, configuration of server and networking systems and software, maintenance and management of network, server load balancing, and security/EPO systems, helpdesk for small enterprise, and server/domain setup and administration.