Sam Roffo Email & Phone Number

Sidcup, Gb

London, England, United Kingdom

At LandTech, we empower property professionals with cutting-edge software that swiftly and intelligently harnesses diverse datasets, enabling them to seamlessly uncover, evaluate, and monitor opportunities, empowering decision-making for their enterprises.As a dedicated Customer Success Manager at LandTech, I engage with a diverse spectrum of clients, ranging from prominent enterprises to high-growth startups. My mission is to collaboratively guide them in leveraging our innovative products to achieve their strategic goals.Within LandTech, I've established a track record of cultivating relationships with 120+ prominent brands, including those within the enterprise segment, driving an ARR book exceeding £1.2 million. I've maintained logo retention rates above 95% (in a market downturn) and regularly exceeded targets such as CSQLs, time to value, testimonials and strategic touchpoints. My expertise in identifying growth opportunities, countering churn risks, and conducting impactful engagements earned me 'most valuable CSM' in Q2 2023.

Grow and retain is the name of the game. My role at JustPark is all about relationships; as a business, we are continuously innovating and pushing the boundaries to find what can drive revenue, improve user experience and increase efficiency across verticles whilst we scale. My job within this is to maximise the benefit we bring to clients and ensure we communicate effectively with them, so we deliver on all these fronts. Some key focuses:- Meeting clients and opening a healthy line of dialogue to find the best solution for them- Translating data into meaningful actions and outcomes- Identifying and building actions for high growth / revenue-generating opportunities - Tracking client performance and establishing strategies for improvement- Identifying how we can improve our marketplace (prebook) strategy across the business- Preparing & presenting business reviews- Utilising data to track, report and gain insights - Closing new business opportunities- Contract renewals / negotiationI also lead JustPark's cross-functional Marketplace initiative which aims to find opportunities and drive growth from new and incumbent B2B clients by optimising our supply and product offerings. This incorporates strategic planning, process implementation and KPI metric tracking for Sales, Operations, Marketing, Account Management, Finance and Data; regularly reporting against our key objectives to the wider business.

Had amazing experiences travelling across Thailand, Cambodia, Vietnam, Philippines, Indonesia and New Zealand over the course of 7 months.

London, United Kingdom

Developed a core network of direct and wholesale business clients from across the world, at executive level, managing their daily insurance needs and ultimately, their connection to high-quality underwriters and security.- Negotiated contract renewals within a hard market environment- Provided bespoke insurance arrangements in line with client objectives and feedback- Introduced new product offers and structures to traditionally rigid policies.- Arranged last-minute competitive War and Kidnap & Ransom coverage for vessels breaching West Coast Africa & the Indian Ocean High-Risk Areas- Ensured compliance and regulatory procedures were adhered to for effective coverage to be provided

Engaged directly with a portfolio of clients from across the globe to deliver effective account management for all their insurance and risk management needs.- Sourced and acquired new clients via business tenders - Managed and developed relationships with key accounts and underwriters- Increased revenues with new initiatives & processes- Presented and negotiated renewal contracts with clients and underwriters- Lead cross-functional projects including data-driven insights and marketing opportunities- Regularly collated and distributed market updates

Building on experience gained during my internship, I continued to provide technical support for the broking process. - Won CGNMB team of the year for our efforts in obtaining new business.- Gathered information from clients to assess their insurance needs and present solutions in order to meet their objectives- Ensured clients terms and conditions were understood and in line with any potential regulatory or compliance restrictions.- Regularly advised clients of any industry updates which could impact their business- Processed and collected insurance related premiums

During this year-long internship, my responsibility was to ensure smooth transacting of business between numerous clients, ourselves (the broker) and various underwriters. This took the form of daily correspondence between all parties and the use of quotes, contracts, accounting, statistics, calculations, documentation, presentations and adherence to compliance/regulations.

Bachelor Of Science - Bs, Accounting And Finance, Upper Second Class Honours (2:1)

Activities and Societies: 1st year mentor via PASS initiative (Peer Assisted Study Sessions)Four-year course including one-year internship

A Level: Abb Gcse: 4 As & 5 Bs