Managing the VFA Business Fleet Analytics Product Portfolio

- Provided exceptional customer service by addressing inquiries and resolving issues via phone, email, and chat.- Assisted customers with orders, deliveries, and account management, ensuring a seamless shopping experience.- Handled customer complaints with empathy and efficiency, contributing to high customer satisfaction.- Processed refunds, exchanges, and adjustments in accordance with company policies.- Collaborated with team members to meet service targets and improve overall customer support processes.- Maintained accurate records of customer interactions and transactions for quality assurance and training purposes.

A hybrid position predominantly communicating over the phone with clients, problem solving and structuring concise information that is both meaningful and accessible to meet their current needs.• Provide expert technical support to clients via phone, efficiently addressing inquiries and troubleshooting issues, whilst ensuring clear and concise communication, tailored to their specific requirements with their energy, insurance and telecom billing.• Collaborate with cross-functional teams to analyse and resolve complex problems, employing a solution-oriented approach to enhance customer satisfaction and meet immediate needs effectively.• Structure and deliver accessible information to clients, translating technical concepts into easily understandable terms, facilitating their decision-making process and fostering positive interactions with the company’s services.• Achieved the October award for most smart meter lead conversions in my department from both inbound and outbound client communications.

A-Level and GCSE Mathematics tutoring.

Testing new and upcoming interface systems and functions of websites, apps, products, or services, performing specific tasks in realistic conditions. Providing detailed feedback in order for the company to improve their software to fit real life customer needs.

Spent time working with the Global Leader for Go To Market Enablement during their Fiscal year planning program.The internship looked at 7 critical fiscal year work-streams:- Product to Market Strategy (P2M) – inspection of how the assets required to enable a product to market are developed, and then included as part of the P2M program at Micro Focus.- Developing a framework for providing on demand and bespoke demos to showcase Micro Focus products to customers.- Building a set of templates in PowerPoint and Excel that can be used globally to illustrate outcome messages to the field and keep work-stream reporting globally consistent.- Experienced the overall interlock of how enablement FY23 planning locks into the wider company start of year planning process, at a global business level.- Working through the strategy of Sales Motions at a product level and devise how these generate an overall annual revenue goal.- Looking at the future of Account and Territory planning, and developing a curriculum to encourage sellers to use Account planning to expand and land new and upcoming deals.- Fiscal Year 23 Sales Summit Conference: program planning, attending critical summit planning calls with executives and program management team; to design, review, develop and sign off features of the event against the FY23 Summit Program scope.

Working at short notice in various bars and pubs around Bristol assisting with work on the floor and behind the bar. I work flexible hours around my university commitments, whilst adjusting quickly to working with new teams every week at different companies.

Undertook waiting and bar work at a busy pub in the centre of Bristol, serving guests from small groups all the way to wedding parties and corporate events.

Experienced hospital work first-hand and spent time primarily shadowing medical physiotherapists in the severe trauma and stroke wards. Built on previous IT skills by learning how to use SystmOne, the NHS’ electronic patient management system.