Sam Rogers Email & Phone Number

London, GB

Greater London, England, United Kingdom

Managing the VFA Business Fleet Analytics Product Portfolio

Greater London, England, United Kingdom

Reading, England, United Kingdom

- Provided exceptional customer service by addressing inquiries and resolving issues via phone, email, and chat.- Assisted customers with orders, deliveries, and account management, ensuring a seamless shopping experience.- Handled customer complaints with empathy and efficiency, contributing to high customer satisfaction.- Processed refunds, exchanges.

London, England, United Kingdom

• A hybrid position predominantly communicating over the phone with clients, problem solving and structuring concise information that is both meaningful and accessible to meet their current needs.
• Provide expert technical support to clients via phone, efficiently addressing inquiries and troubleshooting issues, whilst ensuring clear and concise communication, tailored to their specific requirements with their.
• Collaborate with cross-functional teams to analyse and resolve complex problems, employing a solution-oriented approach to enhance customer satisfaction and meet immediate needs effectively.
• Structure and deliver accessible information to clients, translating technical concepts into easily understandable terms, facilitating their decision-making process and fostering positive interactions with the.
• Achieved the October award for most smart meter lead conversions in my department from both inbound and outbound client communications.

A-Level and GCSE Mathematics tutoring.

United Kingdom

Testing new and upcoming interface systems and functions of websites, apps, products, or services, performing specific tasks in realistic conditions. Providing detailed feedback in order for the company to improve their software to fit real life customer needs.

Newbury, England, United Kingdom

Spent time working with the Global Leader for Go To Market Enablement during their Fiscal year planning program.The internship looked at 7 critical fiscal year work-streams:- Product to Market Strategy (P2M) – inspection of how the assets required to enable a product to market are developed, and then included as part of the P2M program at Micro Focus..

Bristol And Reading

Working at short notice in various bars and pubs around Bristol assisting with work on the floor and behind the bar. I work flexible hours around my university commitments, whilst adjusting quickly to working with new teams every week at different companies.

Bristol, England, United Kingdom

Undertook waiting and bar work at a busy pub in the centre of Bristol, serving guests from small groups all the way to wedding parties and corporate events.

Reading, England, United Kingdom

Experienced hospital work first-hand and spent time primarily shadowing medical physiotherapists in the severe trauma and stroke wards. Built on previous IT skills by learning how to use SystmOne, the NHS’ electronic patient management system.

Economics And Management Bsc

Modules in Accounting, Consumer Marketing & Innovation, Macro/Microeconomic Analysis, Business Law and Advanced Data Analysis with AI.

A-Levels, Biology, Mathematics And Psychology

General Certificate Of Secondary Education