Case Handler
CurrentMy main role as a serious injury case handler is ensuring our clients have the best quality of service, during what could be the hardest time of there lives. Ensuring the correct medical experts are provided to ensure the best possible medical report.Duties and Responsibilities:Providing the customer with all relevant information such as appointment waiting times and fees to produce a medical legal report.Locating a suitable medical expert to examine clients as… Show more My main role as a serious injury case handler is ensuring our clients have the best quality of service, during what could be the hardest time of there lives. Ensuring the correct medical experts are provided to ensure the best possible medical report.Duties and Responsibilities:Providing the customer with all relevant information such as appointment waiting times and fees to produce a medical legal report.Locating a suitable medical expert to examine clients as deemed necessary by the customer.Responding to calls from customers, clients, and suppliers regarding a range of queries in a professional and timely manner, ensuring that they are kept fully always updated with the progress of the case.Ensuring that any court deadlines are highlighted on the case and all appropriate action taken to ensure that medical legal reports are received in a timely manner.Ensure first time resolution by displaying a thorough knowledge of all processes and understanding the needs of the customer.Ensuring all escalations and complaint cases are dealt with professionally, escalating to management where necessary Show less