Sam Rushforth Email & Phone Number

Newport, United Kingdom

Clifton, Bristol

• Part of a team responsible for producing a very high volume of internal and external reporting related to insurance claims (mainly property and casualty) including financial bordereaux, and various hygiene reporting to.
• High exposure to business objects (WEBI) – and crystal reports to a lesser degree – constructing reporting and learning the WEBI/crystal formula syntax to facilitate this.
• Large volume of ad hoc work undertaken – Very busy team inbox, so getting used to reports I could use for templates (both my own and existing) or as a knowledge base for formulae was paramount.
• I have begun to build a good relationship with our Ireland team, having undertaken a couple of larger reporting projects for them. My past, heavily excel based employment, has helped me a lot here as the reporting.

Coventry, United Kingdom

• Responsible for managing a team of 2 business intelligence analysts (Business Intelligence) and 3 claims coordinators (Claims).Business Intelligence:
• Production of reporting and maintenance of its historic data to assist the operations (MSXi) and the client (JLR) to help with the running of the CRC (Customer Relationship Centre) and the distribution of related.
• Mixture of ad hoc requests and regular reporting, either of which potentially requiring further development and meetings with multiple levels of management / external partners to complete. This comes with an inherent.
• Production of static and dynamic reports/dashboards to assist the client and operations in the running of the CRC and the presentation of multiple business areas to upper client management. This has led to the.
• Power user for the new implementation of SAP CRM, using business objects to extract data for reporting and acting a strong voice for change so that the right data is available and consistency is maintained across.
• Team responsible for quality assessment of goodwill claims. I needed to learn the scope of the team, and help get them established by constructing dynamic documents to help them and teaching more advanced excel methods.

Coventry, UK

Responsible for producing, owning and maintaining a suite of reports - both regular and ad hoc - for the JLR customer relationship centre (CRC) to assist Percepta operations and the JLR client in the day to day running of the CRC. Reports looked at data referring to customer satisfaction, goodwill spend and customer case data logged through our customer.

Newport, South Wales

• Responsible for vetting applications for employment within the Prison Service/Ministry of Justice and assisting in general tasks in the office when required. Usual duties involve data entry onto our databases, email.
• Preparation and maintenance of applicant database records (mainly Phoenix/Oracle and
• Microsoft Access
• Handling sensitive information
• Dealing with customer queries internal and external
• Training others