Sam Russell
AeroLeads people directory · profile

Sam Russell Email & Phone Number

Head of Customer Standards and Governance at Arriva Rail London
Location: Central Bedfordshire, England, United Kingdom 15 work roles 1 school
1 work email found @lorol.co.uk LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email s****@lorol.co.uk
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Arriva Rail London
Role
Head of Customer Standards and Governance
Location
Central Bedfordshire, England, United Kingdom
Company size
476 employees

Who is Sam Russell? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Sam Russell is listed as Head of Customer Standards and Governance at Arriva Rail London, a with 476 employees, based in Central Bedfordshire, England, United Kingdom. AeroLeads shows a work email signal at lorol.co.uk and a matched LinkedIn profile for Sam Russell.

Sam Russell previously worked as Head of Customer Experience Relationships and Projects at Arriva Rail London and Head of Customer Experience Relationships & Projects at Arriva Rail London. Sam Russell holds European Politics, Uk And European Politics And International Relations from University Of Kent.

Company email context

Email format at Arriva Rail London

This section adds company-level context without repeating Sam Russell's masked contact details.

{first}.{last}@lorol.co.uk
86% confidence

AeroLeads found 1 current-domain work email signal for Sam Russell. Compare company email patterns before reaching out.

View email format View company profile Management contacts
Profile bio

About Sam Russell

I am an experienced leader in Customer Experience, Public Affairs and Community Engagement with substantial work experience within Local Government and the railway, as well as voluntary experience in the political and education sectors.I currently lead a department which oversees trade union engagement, modernisation, agency contract management and has operational responsibility for rostering, customer service control and passenger assistance.I am a people focussed leader, and I place a huge value on the importance of individual relationships. This guides my approach to engaging with stakeholders, bringing strategic priorities to life and creating a network of third party advocates for his workplace.Outside of work, I am a prolific volunteer and campaigner. I have stood as a Parliamentary Candidate 2007-10 and London Assembly Candidate 2015-16, gaining skills in public speaking, debating, campaign organisation, motivating and utilising volunteers and engaging with the media.I am the Chair of the Bushey St James Academy Trust in Hertfordshire, in which capacity I have overseen the recruitment of key senior leaders and supported the implementation of a strategy which has delivered consistently excellent outcomes for students. I am also the Chair of Trustees for Age UK Buckinghamshire and a Magistrate within the Family Court in Bedfordshire.

Listed skills include Stakeholder Management, Transportation, Management, Rail, and 33 others.

Current workplace

Sam Russell's current company

Company context helps verify the profile and gives searchers a useful next step.

Arriva Rail London
Arriva Rail London
Head of Customer Standards and Governance
England, United Kingdom
Website
arrivaraillondon.co.uk
Employees
476
AeroLeads page
Company profile
View company profile Email format
15 roles

Sam Russell work experience

A career timeline built from the work history available for this profile.

Head Of Customer Experience Relationships And Projects

Arriva Rail London

England, United Kingdom

Head Of Customer Experience Relationships & Projects

Current
Arriva Rail London

London, England, Gb

Leading the Customer Experience Directorate's engagement with Trade Union colleagues, and working to further develop our relationships with our frontline staff.Leading the planning and delivery of key strategic change programmes within the directorate.Leading a department of c.25 colleagues delivering rostering, customer service control and passenger assistance activities.

Jan 2023 - Present

Head Of Customer Experience Modernisation

Arriva Rail London

London, England, Gb

Responsible for the development and delivery of a new staffing model for the London Overground station team. Including:• Stakeholder Engagement• Colleague and TU consultation• Proposal development• Securing endorsement• Developing plans for implementation• Aligning plans to wider business and industry strategies priorities

Mar 2022 - Jan 2023

Communities & Stakeholder Manager

Arriva Rail London

London, England, Gb

Leading the development of corporate partnerships with Local Authorities and community groups to enhance the community and customer experience.Seeking third party investment in community programmes or projects.Leading ARLs Public Affairs engagement with elected officials, both directly and via our client (TfL). This includes MPs, Cllrs and London Assembly Members as well as the Mayor's Office and Passenger Representative Groups.Delivering wider, commercially led projects/work as a leading member of the Concession Management team

Nov 2016 - Mar 2022

Chair: Board Of Trustees

Current
Bushey St James Trust

In 2012, Bushey Meads School and Little Reddings Primary School academised together in federation, forming the Bushey St James Trust.In August 2013, Sam was chosen to be the new Chair of the Trustees, with a particular remit to oversee the recruitment of two new Headteachers, one for each school.Sam has also undertaken work in partnership with other local Primary Schools to the benefit of education in the local area.

Aug 2013 - Present

School Governor

Bushey Meads School

Since 2008, Sam has been a School Governor at Bushey Meads School in Hertfordshire.This has included:1) Chairing the Staffing Committee2) Chairing the Pay Committee3) Representing the School Governors on a panel at Staff Disciplinaries4) Receiving Safer Recruitiment Training5) Receiving training on managing complaints6) Receiving training on safeguarding children

Apr 2008 - Aug 2018

Stakeholder & Community Manager

London Overground Rail Operations Ltd (Lorol)

Swiss Cottage, London, Gb

Reporting to the Concession Director to oversee the professional relationship management between LOROL and key stakeholder and community groups, including Local Authorities, Rail User Groups, Community Groups and other Train Operating Companies.Also leading on planning for special events by coordinating work between different departments across the company to ensure that the frontline staff and service are able to cope with an uplift in demand.

Sep 2012 - Nov 2016

Customer Service Manager

London Overground Rail Operations Ltd (Lorol)

Swiss Cottage, London, Gb

Overseeing a team of Station Delivery Managers.Leading the personal development of the SDMs under my control

Dec 2010 - Feb 2012

Station Delivery Manager

London Overground Rail Operations Ltd (Lorol)

Swiss Cottage, London, Gb

Day to day oversight and line management of the stations and staff within my area.Personal development and training for staffOn call and frontline responsibility for reacting to service disruption

Nov 2008 - Dec 2010
Team & coworkers

Colleagues at Arriva Rail London

Other employees you can reach at arrivaraillondon.co.uk. View company contacts for 476 employees →

GV Gabriel Viziteu Gabriel Viziteu Colleague at Arriva Rail LondonLondon, England, United Kingdom View → LJ Lottie Jansen Lottie Jansen Colleague at Arriva Rail LondonChâteauneuf, Provence-Alpes-Côte D'Azur, France View → IH Iqbal Hussain Iqbal Hussain Colleague at Arriva Rail LondonLondon, England, United Kingdom View → NO Nana Opoku Nana Opoku Colleague at Arriva Rail LondonLondon, England, United Kingdom View → MD Mark De Souza Mark De Souza Colleague at Arriva Rail LondonLondon, England, United Kingdom View → DT Dujon Toussaint Dujon Toussaint Colleague at Arriva Rail LondonLondon, England, United Kingdom View → KC Kaloyan Christov Kaloyan Christov Colleague at Arriva Rail LondonGreater London, England, United Kingdom View → DN Dion Newman Dion Newman Colleague at Arriva Rail LondonBeenham, England, United Kingdom View → AK Andrew Kennedy Andrew Kennedy Colleague at Arriva Rail LondonStokenchurch, England, United Kingdom View → ET Erik Trompetter Erik Trompetter Colleague at Arriva Rail LondonUtrecht, Netherlands View →
1 education record

Sam Russell education

  • University Of Kent
    University Of Kent
    Uk And European Politics And International Relations
FAQ

Frequently asked questions about Sam Russell

Quick answers generated from the profile data available on this page.

What company does Sam Russell work for?

Sam Russell works for Arriva Rail London.

What is Sam Russell's role at Arriva Rail London?

Sam Russell is listed as Head of Customer Standards and Governance at Arriva Rail London.

What is Sam Russell's email address?

AeroLeads has found 1 work email signal at @lorol.co.uk for Sam Russell at Arriva Rail London.

Where is Sam Russell based?

Sam Russell is based in Central Bedfordshire, England, United Kingdom while working with Arriva Rail London.

What companies has Sam Russell worked for?

Sam Russell has worked for Arriva Rail London, Age Uk Buckinghamshire, Hm Courts & Tribunals Service (Hmcts), Bushey St James Trust, and Bushey Meads School.

Who are Sam Russell's colleagues at Arriva Rail London?

Sam Russell's colleagues at Arriva Rail London include Gabriel Viziteu, Lottie Jansen, Iqbal Hussain, Nana Opoku, and Mark De Souza.

How can I contact Sam Russell?

You can use AeroLeads to view verified contact signals for Sam Russell at Arriva Rail London, including work email, phone, and LinkedIn data when available.

What schools did Sam Russell attend?

Sam Russell holds European Politics, Uk And European Politics And International Relations from University Of Kent.

What skills is Sam Russell known for?

Sam Russell is listed with skills including Stakeholder Management, Transportation, Management, Rail, Railway, Operations Management, Change Management, and Project Planning.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.