Delivering end-to-end Change Management for Enterprise CRM, Microsoft Dynamics.

Looking after Change, Communication & Adoption for all technologies within Digital Experience platforms including Microsoft, Adobe, websites, training software, phone apps, Zoom and more. I lead a group of Change Managers to conduct successful change projects and initiatives for new and business-as-usual changes. I report on adoption and manage communication to senior leaders within the University in relation to ongoing projects, usage of existing platforms, strategy for continuing uplift of our technology suite and communicate to all students and both professional and academic staff in relation to all change and adoption within my portfolio,I enjoy working with my team to deliver amazing change and adoption for a range of sizes of projects and diverse impacts by designing the change plans to best suit each one.

Working on a key organisation-wide project impacting over 4000 staff, I lead the change from user impact analysis to stakeholder engagement, training & development, change planning activities, managed business resistance, and through to a successful go-live. I coordinated awareness activities, built a coalition of change champions, led all staff in a divisions through the change curve using ADKAR at the core of every change activity and communication. The project concluded with very high satisfaction ratings from users and stakeholders and an improved view of the IT department as a result of the way we managed this change.

Working primarily with the Microsoft suite of products, we deliver a range of Change and Adoption programs with customers. Working with you to look at the change maturity within your organisation and the impact of an upcoming change (eg. from Skype for Business to Microsoft Teams) we create personas through workshops to help cater change communications which deliver the right message to the right people and the right time and in the language and mediums which work best for your people. We deliver end to end training programs or just simple QRGs and comms plans depending on the need. We quite simply work with you to deliver an amazing change with true and lasting adoption!

Worked on a large global project to deliver a substantial consolidation of the technology suite which made a great difference to collaboration capability and usability of their systems as well as cost effectiveness for the customer.

As a Senior Project Manager, I lead multi-million dollar projects across Government, Health & Education to transform Queue Management and Online Booking Systems on a national scale. I worked with stakeholders at all levels and manage the solution design, development, delivery, relationships and project using the latest PMP methods alongside what each customer knows and uses in their project departments to better work together in a partnership. I delivered large hardware and software projects including Online Booking Systems and primarily leading Enterprise Queue Management Software

Reporting to the CEO, I was responsible for all client-facing and internal technologies for our brand, ensuring we kept at the fore-front of travel technology. I led delivery of new technologies, maintained the existing technology suite and ensured ongoing support for existing and new customers.• Slashed customer implementation timelines by 60%• Delivered market-leading technology to all customers individually• Created opportunity for innovation by anyone within the business• Transformed Change Management practices for technology delivery• Interacted with stakeholders at all levels including C-level• Focusing on an efficient & effective user experience through incrementaland organisational level change• Led a national team and global projects• Improved Customer Onboarding project management practices to createvisibility, simplicity and expertise across the board

Responsible for both implementing new customers and the also the maintenance, configuration and support of technology for all customers new and existing.• Project-led a successful brand delivery of a new global distribution system change for the first time in 25 years• Built new team structure and roles to better support our customers• Transformed case maintenance and slashed SLAs by 400%• Established one-best-way implementation processes• Invented new Optimisation processes for existing customers to reduce risk for customers within a year of contract expiry

Leading Business Improvement Projects for the brand included preparing for a huge system change as well as incremental improvements to existing technologies and training staff on systems knowledge and use.

Best job yet of my career.. in June 2016, I became a Mum to my gorgeous little man. He will forever be my greatest achievement.

• Built and grew a national team of customer implementation managers.• Delivered best in market online booking tool to 2500 customers• Improved online adoption from 6.67% to 63%!• Awarded the brand's Outstanding Achievement Award 2016

Through consistent and constant analysis of our systems, we established ways to improve processes for consultants incrementally to in turn reduce 8% need for consultant head count with existing portfolios through efficiency, productivity, processes and new systems.

• Rolled out a new back office system to 500 consultants

As a Travel Manager for a leading corporate travel agency, Corporate Traveller, I can provide businesses with a range of services and tailored travel strategies that will drive long term savings. From airfares to hotel bookings, car hire to emergency assistance and travel insurance, our spread of corporate travel management services will streamline your business travel for maximum results.

I offered my customers tailor made holiday experiences both in Australia and overseas. Escape Travel is Flight Centre Limiteds second largest retail brand which gave me access to all of the best airfares, tours, cruises and accommodation.As a boutique agency, I prided myself on my knowledge of destinations around the world from personal experience and my ability to deliver on our perfect holiday promise.When I began, I took on the challenge of turning around an unsuccessful store on the brink of being closed down. With a combination of training, employing new staff and instilling customer service as the number one focus, in 2011/12 we became the Number One Most Improved Escape Travel Worldwide. This was definitely the highlight of my time in Escape Travel.As part owner and manager, I had the freedom to cater to our local area through various marketing was able to increase our client base substantially and improve our client retention and referrals.

I offered my customers tailor made holiday experiences both in Australia and overseas. Escape Travel is Flight Centre Limiteds second largest retail brand which gave me access to all of the best airfares, tours, cruises and accommodation.As a boutique agency, I prided myself on my knowledge of destinations around the world from personal experience and my ability to deliver on our perfect holiday promise.When I began, I took on the challenge of turning around an unsuccessful store on the brink of being closed down. With a combination of training, employing new staff and instilling customer service as the number one focus, in 2011/12 we became the Number One Most Improved Escape Travel Worldwide. This was definitely the highlight of my time in Escape Travel.As part owner and manager, I had the freedom to cater to our local area through various marketing was able to increase our client base substantially and improve our client retention and referrals.

As my first step in my Travel career, my learning curve was steep and rewarding. At Flight Centre, we are committed to providing great travel at the cheapest available price. I was trained extensively to become an experienced, highly trained expert, dedicated to finding the best travel deal for any destination and any budget. Loving my job and engaging my clients, I hit targets from month one and became the Number One Novice of my area in my first year. I was rewarded with free trips to New Zealand, Thailand and throughout Europe which in turn gave me further experience and destination knowledge.Working for a company who rewards every effort, dedication and a desire to succeed every day meant I was consistently achieving awards and famils and my love of travel only grew stronger month on month.

With a team of around 40 I organised and managed functions from 20 to 200+ people. We hosted the Golden Guitar Awards after parties, many weddings and smaller training and conference groups. This was a challenging and rewarding part of my career which taught me much about being organised, multi-tasking, customer service and meeting a client's personal and specific needs.