Sam Rykers Email & Phone Number

New Lambton Heights, NSW, AU

Newcastle, NSW, AU

Newcastle, New South Wales, AU

Delivering end-to-end Change Management for Enterprise CRM, Microsoft Dynamics.

Newcastle, New South Wales, AU

Looking after Change, Communication & Adoption for all technologies within Digital Experience platforms including Microsoft, Adobe, websites, training software, phone apps, Zoom and more. I lead a group of Change Managers to conduct successful change projects and initiatives for new and business-as-usual changes. I report on adoption and manage.

Newcastle, New South Wales, AU

Working on a key organisation-wide project impacting over 4000 staff, I lead the change from user impact analysis to stakeholder engagement, training & development, change planning activities, managed business resistance, and through to a successful go-live. I coordinated awareness activities, built a coalition of change champions, led all staff in a.

Tullamarine, VIC, AU

Working primarily with the Microsoft suite of products, we deliver a range of Change and Adoption programs with customers. Working with you to look at the change maturity within your organisation and the impact of an upcoming change (eg. from Skype for Business to Microsoft Teams) we create personas through workshops to help cater change communications.

Redmond, Washington, US

Worked on a large global project to deliver a substantial consolidation of the technology suite which made a great difference to collaboration capability and usability of their systems as well as cost effectiveness for the customer.

Bondi Junction, NSW, AU

As a Senior Project Manager, I lead multi-million dollar projects across Government, Health & Education to transform Queue Management and Online Booking Systems on a national scale. I worked with stakeholders at all levels and manage the solution design, development, delivery, relationships and project using the latest PMP methods alongside what each.

Brisbane, QLD, AU

• Reporting to the CEO, I was responsible for all client-facing and internal technologies for our brand, ensuring we kept at the fore-front of travel technology. I led delivery of new technologies, maintained the.
• Slashed customer implementation timelines by 60%
• Delivered market-leading technology to all customers individually
• Created opportunity for innovation by anyone within the business
• Transformed Change Management practices for technology delivery
• Interacted with stakeholders at all levels including C-level

Brisbane, QLD, AU

• Responsible for both implementing new customers and the also the maintenance, configuration and support of technology for all customers new and existing.
• Project-led a successful brand delivery of a new global distribution system change for the first time in 25 years
• Built new team structure and roles to better support our customers
• Transformed case maintenance and slashed SLAs by 400%
• Established one-best-way implementation processes
• Invented new Optimisation processes for existing customers to reduce risk for customers within a year of contract expiry

South Brisbane, Queensland, AU

Leading Business Improvement Projects for the brand included preparing for a huge system change as well as incremental improvements to existing technologies and training staff on systems knowledge and use.

Best job yet of my career.. in June 2016, I became a Mum to my gorgeous little man. He will forever be my greatest achievement.

South Brisbane, Queensland, AU

• Built and grew a national team of customer implementation managers.
• Delivered best in market online booking tool to 2500 customers
• Improved online adoption from 6.67% to 63%!
• Awarded the brand's Outstanding Achievement Award 2016

South Brisbane, Queensland, AU

Through consistent and constant analysis of our systems, we established ways to improve processes for consultants incrementally to in turn reduce 8% need for consultant head count with existing portfolios through efficiency, productivity, processes and new systems.

South Brisbane, Queensland, AU

• Rolled out a new back office system to 500 consultants

South Brisbane, Queensland, AU

As a Travel Manager for a leading corporate travel agency, Corporate Traveller, I can provide businesses with a range of services and tailored travel strategies that will drive long term savings. From airfares to hotel bookings, car hire to emergency assistance and travel insurance, our spread of corporate travel management services will streamline your.

AU

I offered my customers tailor made holiday experiences both in Australia and overseas. Escape Travel is Flight Centre Limiteds second largest retail brand which gave me access to all of the best airfares, tours, cruises and accommodation.As a boutique agency, I prided myself on my knowledge of destinations around the world from personal experience and my.

AU

I offered my customers tailor made holiday experiences both in Australia and overseas. Escape Travel is Flight Centre Limiteds second largest retail brand which gave me access to all of the best airfares, tours, cruises and accommodation.As a boutique agency, I prided myself on my knowledge of destinations around the world from personal experience and my.

As my first step in my Travel career, my learning curve was steep and rewarding. At Flight Centre, we are committed to providing great travel at the cheapest available price. I was trained extensively to become an experienced, highly trained expert, dedicated to finding the best travel deal for any destination and any budget. Loving my job and engaging my.

With a team of around 40 I organised and managed functions from 20 to 200+ people. We hosted the Golden Guitar Awards after parties, many weddings and smaller training and conference groups. This was a challenging and rewarding part of my career which taught me much about being organised, multi-tasking, customer service and meeting a client's personal and.

Graduate Certificate In Change Management, Change Management

Bachelor Of Organisational Management, Business Administration And Management, General

Hsc, French Language And Literature