Responsible for providing direction and leadership to designated staff while maintaining system integrity and overseeing operations of installations, service, maintenance, facilities and fleet for the New England region. Coordinate and collaborate with Construction, Dispatch, Warehouse, Engineering and Care operations to ensure optimal customer experience. Responsible for purchasing, budgeting, business plan development, deployment of new products, assisting with capital projects and for the hiring, training, development, and performance management of staff

I Provided the leadership, strategic and tactical oversight for the Technical and Engineering functions including construction, utility coordination, project management and outside plant operation for the Connecticut systems. I also directed and managed all aspects of the digital and analog headends data networks, distribution hubs and the deployment of all new technologies.

Oversaw project management of all capital investments for Cox Business, including the ROI, time in network, node splits, and utilization improvements. Partnered with internal departments (including Human Resources, Public Affairs, Legal, Sales, Network Development, etc.) to ensure cross-functional goals and metrics are being achieved, and lead task force teams to create and implement best practices for Cox NOVA. Project Manage Fiber - Coax expansion network projects from the design and engineering stages to construction and test and turn up.

Provide leadership and management for a Field Services and Operations force of 50 employees; including the improvement of quality control, contractor accountability, overtime, and installation goals

Manage a staff of Technical Supervisors, Network/ System Technicians, Install/Service Contractors and Quality Control Technician. Interacted with the Network Operation Center (NOC) for daily routing and work load management up to and including outage duration control, dispatch and tickets resolutions