Process coordination, data management, reporting, collaboration, project support, communication, quality control, problem-solving, and compliance.

I primarily create and review transcripts for academic research, market research, and pharmaceutical research interviews.

I transcribed customer-staff interactions for companies like Square, Funding Circle, Penn Foster, ISSA, CLH Group, HomeLight, Community Loans of America, and others.These transcripts were then used for internal audits and monitoring the quality of service.

In a nutshell, helping clients with flight ticket bookings, PNR services, meal/wheelchair/seat assignments, and anything to do with air travel.