Sam Samra Email & Phone Number

High Wycombe, England, United Kingdom

- Nurtured relationships with small and mid-sized business clients by assisting with product queries, payments, upselling, order fulfilment and other inbound customer requests- Successfully handled complaints and escalations with a resolution rate of over 97%- Coordinated efforts with internal teams to provide best-in-class experience to top priority accounts- Identified and secured 4 new accounts through word-of-mouth referrals and cold calling- Handled critical financial duties including payment collection, tracking and reporting- Collaborated with third party vendors to deliver a complete solution to customers and proactively resolve any post-sales issues- Drove positive change internally by identifying and sharing with management, key areas of improvement based on customer feedback

London, Richmond

- Leveraged product knowledge and experience with pet parent clients to drive sales and provide exceptional customer experiences- Engaged with customers via Whatsapp, Emails, and Django software to address inbound inquiries- Proactively introduced customers to service-based offerings such as extended warranty options, to drive sales growth- Stepped up on every occasion to help with additional duties such as payment issues, order discrepancies, last minute cancellations, courier and billing matters- Developed transactional sales into relationships with numerous customers by leveraging strong interpersonal skills

- Delivered great inbound caller experiences by leveraging my product knowledge and communication skills- Achieved a high score of 96% on the patient appointment experience index- Provided guidance, support and assistance to callers while following UK government health and GDPR guidelines- Accurately processed and maintained information through the online CRM tool in a timely fashion- Collaborated with team members through Microsoft Teams to discuss best practices and stay updated on FAQs- Scored a perfect 100 on management call reviews that evaluated efficiency, accuracy of information, courteousness and caller feedback

Hayes, London

- Over-achieved on sales targets resulting in a promotion to assistant sales manager from a part-time sales role- Successfully managed the retail store team and maintained a trendy image of the brand through in-store productplacements and merchandising- Exceeded sales quota by an average of 22% on accessories using creative up-selling techniques- Proactively pursued ways to enhance team development and productivity- Effectively managed employee rota and administrative duties in addition to revenue and stock targets

Kensington, London

- Over-achieved on sales targets resulting in a promotion to assistant sales manager from a part-time sales role- Successfully managed the retail store team and maintained a trendy image of the brand through in-store productplacements and merchandising- Exceeded sales quota by an average of 22% on accessories using creative up-selling techniques- Proactively pursued ways to enhance team development and productivity- Effectively managed employee rota and administrative duties in addition to revenue and stock targets