Sam Scarcella Email & Phone Number

Toronto, Ontario, Canada

• Plan, implement and control functional activities in order to achieve the Operations Unit and/or Product Quality performance targets including goals set forth for the Achieving Excellence System• Manage and follow up with the budget in the group while ensuring quality of the product and productivity are not hindered • Identify, document and standardized key processes leading to achievement of objectives and optimize the sharing of knowledge and best practices throughout the organization• Ensure continuous improvement, notably with the application of the problem resolution process• Ensure that all team members understand their role and performance in achieving the Operations Unit plan• Provide leadership and coaching to all employees in the department and provide feedback to employees• Ensure functional role of support organizations are integrated into Operations Unit resulting in a one-team approach• Ensure the right resources are available on a shift-by-shift basis to meet projected workload delivery on quality, cost and schedule• Maintain an equitable work environment• Customer oriented approach with the desire to provide excellent service• Develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments• Developing both long-range strategic goals and short-term tactical plans• Analyze and trend non-conformances, driving root cause back to point of origin• Anticipate and satisfy operational needs, while operating within the established policies, procedures and commercial guidelines• Maintain excellence standard in housekeeping to ensure a safe working environment• Report and act upon any safety issues that arise/seen and remedy the situation• Apply corrective actions regarding tardiness, performance, and absenteeism• For Collective Bargaining Agreement so everyone is treated equally and not to create any grey areas

Concord, Ontario

• Provide leadership for a successful day to day operations in the facility• Work closely with quality personnel to review product consistency while monitoring scrap rates to determine trends and area of improvement• Monitor operating expenses and research ways to reduce costs while maintaining product quality• Work closely with the Environmental Health and Safety Manager to ensure all members of the manufacturing team are aware of safety policies to provide a safe workplace for the employees• Maintain and support a superior safety and housekeeping program, including all timely communication initiatives• Track and encourage continuous improvement opportunities where performance issues are apparent and provide leadership• Analyze workforce requirements• Conduct performance appraisals and provide coaching and guidance to all operation employees• Ensure customer expectations and company quality standards are understood by employees• Work with purchasing manager to develop ad improve supplier relations• Keep management informed on general conditions and on matters of importance which could impact quality, cost, safety, and employee morale• Accomplish staff results by communication job goals and expectations• Demonstrate integrity and respect and display a high degree of tact and diplomacy• Incorporated the practices of Lean Manufacturing, 5S+1, and Gamba walks • Work closely with Union Steward to ensure the CBA and Companies Employee Policy and Procedures are followed

Woodbridge, Ontario

• Prioritize, schedule and delegate work assignments and directly supervise the production to ensure the manufacturing of the highest quality product at the lost possible cost, while meeting and or exceeding customer specification and delivery requirements• Leading the drive for improvement in operational areas such as compliance, reliability, costs, quality, and housekeeping• Ensure best practices are being followed for minimization of waste at machine centers with the understanding that the employee knows there expectation• Assuring the completion and accuracy of all required records, paperwork, documents, etc.• Track continuous improvement opportunities where performance issues are apparent and provide leadership/action plan for gap closure• Accelerate employee training and understanding of SOP’s• Enhancing operational effectiveness by measuring production efficiencies, analyzing and solving machine downtime causes, eliminate waste, maintaining budgetary raw material usages, performing root cause analysis, production scheduling, and establishing standard operating procedures• Ensure customer expectations and company quality standards are understood by employees• Keep management informed on general conditions and on matters of importance which could impact quality, cost, safety, and employee morale• Lead and develop cross functional teams to ensure the continuous, on going improvement of processes, methods, productivity and quality while reducing costs• Coordinate and lead safety committee meeting to ensure all employees are working in a safe manner and drive a cultural environment which the employees understand and are held accountable for their mistakes as well promote employees to contribute ideas to create a safer work environment • Conduct employee appraise and provide feedback as necessary and provide retraining if needed to ensure work is done correctly and is consistent with the company’s principles

Vaughan, Ontario

Scope of accountabilities included overseeing production, warehousing, safety, productivity, quality, payroll, and continuous improvements at this 185,000 sq.ft. plant. Achievements:• Contributed to staff upholding Company's best safety record worldwide for 2011• Brought in a punching station which slashed production times 75% while catapulting quality levels 100%• Selected by General Manager to compile data on the plant's operating expenses, which played a vital role in lowering plant and warehousing costs by $0.225 million - more than the anticipated $0.180 million • Revised vacation policy to ensure that rules and protocols are consistent • Part of a cross-functional team that established 1-piece flow system that tripled production output while averting the need for production line stoppages • Interacted with cross-functional teams to modify Bending Dept. tank operations that elevated production flow and quantity output by 40% • Experience delivering strategic quality growth and regulatory compliance, with a proven record of initiative success in writing and implementing Standard Operating Procedures (SOPs), Corrective and Preventive Actions, supported by a strong record of decision-making skills and experienced quality approach and acted as customer liaison for quality issues • Assisted in developing, organizing plant quality system, trained quality personal, worked with production to create operator accountable for quality problems, organized continuous improvement groups/cross practical teams to assist in drawback resolution, ways and practices to optimize productivity and turn around underproductive operations• Aided in enforcing of Lean Six methodology to enhance performance, coordinated cross-functional teams to investigate systems and utilized Lean Manufacturing and 5s methodology• Highly organized and motivated team-builder and leader of quality targeted employees, robust expertness, ability for business in addition to building loyal teams

Woodbridge, Ontario

Supervise between 10 and 12 Sales Associates. Sell clothing and accessories to customers and corporate accounts. Promote up selling where appropriate in an effort to generate extra revenues. Demonstrate to trainees the procedures in running the store efficiently. Implement price adjustments. Tally and verify accuracy of incoming merchandise. Maintain neatness and orderliness in work area. Close off cash registers at day’s end; subsequently reconcile and deposit funds. Achievements:• Became a key holder in record time based on ability to create trust and build lasting business relationships.• Selected to become Product Manager of Foot Dept. in the mid-1980’s based on successful track record in boot sales; ranked in the Top 20 out of 140 stores in Canada.• Won several awards for top sales and exemplary customer service.1985 - 1987: Assistant Store Manager (full-time), Toronto

Mississauga, Ontario

Selected by President to maintain existing contracts, expand current contract database, and grow revenues. Remained up to date on diverse product lines (such as cellphones, GPS systems, two-way radios, and accessories), all the while communicating product / service benefits to clients with conviction. Scheduled and coordinated equipment installation. Achievements:• Repeatedly resurrected ties with clients who would have taken their business elsewhere, persuading them to upgrade existing units to state-of-the-art product.• Became Company’s first-ever employee to form crucial alliances with insurance brokers to help promote anti-theft products.• Rekindled ties with numerous inactive accounts through consistent sales calls.• Exceeded quota on several occasions.• Reorganized on-line inventory database to ensure that product could be easily accessed.• Took on the extra role of Purchasing Agent – based on consummate Purchasing knowledge – in record time; this initiative helped the Owner better concentrate on business-building activities.

Toronto, Canada Area

Achievements: • Eliminated an extensive five-figure advertising reimbursement backlog left over from prior candidate; diligently track and follow up with outstanding reimbursements in an effort to avoid losing reimbursement eligibility in the future.• Earned reputation as Company’s “product research” guru stemming from commitment to preparedness in locating accurate information for quotations and in supporting sales / service repairs.• Repeatedly took the initiative to:• negotiate free shipping terms on large product orders.• accurately log all sales commissions and verify that each sale is credited to the correct sales representative based on own strong work ethic of "getting it done right the first time around."• assist sales associates and customers with any concerns that may arise, thereby strengthening Company’s overall reputation for customer service excellence.• pick up supplies from vendors and deliver products to customers in an effort to trim shipping costs and avert downtime, respectively.

North York, Ontario

Achievements:• Switched to a new monthly invoicing system from the old per-order system to consolidate orders, reduce paper flow, and increase productivity.• Created numerous databases – involving extended warranties, incoming invoices, and log credits – to promote easy information retrieval and enhance customer satisfaction levels; these databases have since become protocol for Repair Depot personnel when retrieving information.• Took the initiative to assume additional duties and relieve account executives of some of their workload, and successfully negotiated new and existing contracts for both Ontario and British Columbia.• Chosen to serve on a team responsible for general clear-up and closing of aged files covering all of Central Canada territory.

Diploma, Accounting And Business/Management, Honors

Diploma, Business Administration And Management, General

Education record