Sam Scarcella Email & Phone Number

Toronto, Ontario, Canada

• Plan, implement and control functional activities in order to achieve the Operations Unit and/or Product Quality performance targets including goals set forth for the Achieving Excellence System
• Manage and follow up with the budget in the group while ensuring quality of the product and productivity are not hindered
• Identify, document and standardized key processes leading to achievement of objectives and optimize the sharing of knowledge and best practices throughout the organization
• Ensure continuous improvement, notably with the application of the problem resolution process
• Ensure that all team members understand their role and performance in achieving the Operations Unit plan
• Provide leadership and coaching to all employees in the department and provide feedback to employees

Concord, Ontario

• Provide leadership for a successful day to day operations in the facility
• Work closely with quality personnel to review product consistency while monitoring scrap rates to determine trends and area of improvement
• Monitor operating expenses and research ways to reduce costs while maintaining product quality
• Work closely with the Environmental Health and Safety Manager to ensure all members of the manufacturing team are aware of safety policies to provide a safe workplace for the employees
• Maintain and support a superior safety and housekeeping program, including all timely communication initiatives
• Track and encourage continuous improvement opportunities where performance issues are apparent and provide leadership

Woodbridge, Ontario

• Prioritize, schedule and delegate work assignments and directly supervise the production to ensure the manufacturing of the highest quality product at the lost possible cost, while meeting and or exceeding customer.
• Leading the drive for improvement in operational areas such as compliance, reliability, costs, quality, and housekeeping
• Ensure best practices are being followed for minimization of waste at machine centers with the understanding that the employee knows there expectation
• Assuring the completion and accuracy of all required records, paperwork, documents, etc.
• Track continuous improvement opportunities where performance issues are apparent and provide leadership/action plan for gap closure
• Accelerate employee training and understanding of SOP’s

Vaughan, Ontario

• Scope of accountabilities included overseeing production, warehousing, safety, productivity, quality, payroll, and continuous improvements at this 185,000 sq.ft. plant. Achievements:
• Contributed to staff upholding Company's best safety record worldwide for 2011
• Brought in a punching station which slashed production times 75% while catapulting quality levels 100%
• Selected by General Manager to compile data on the plant's operating expenses, which played a vital role in lowering plant and warehousing costs by $0.225 million - more than the anticipated $0.180 million
• Revised vacation policy to ensure that rules and protocols are consistent
• Part of a cross-functional team that established 1-piece flow system that tripled production output while averting the need for production line stoppages

Woodbridge, Ontario

• Supervise between 10 and 12 Sales Associates. Sell clothing and accessories to customers and corporate accounts. Promote up selling where appropriate in an effort to generate extra revenues. Demonstrate to trainees the.
• Became a key holder in record time based on ability to create trust and build lasting business relationships.
• Selected to become Product Manager of Foot Dept. in the mid-1980’s based on successful track record in boot sales; ranked in the Top 20 out of 140 stores in Canada.
• Won several awards for top sales and exemplary customer service.1985 - 1987: Assistant Store Manager (full-time), Toronto

Mississauga, Ontario

• Selected by President to maintain existing contracts, expand current contract database, and grow revenues. Remained up to date on diverse product lines (such as cellphones, GPS systems, two-way radios, and.
• Repeatedly resurrected ties with clients who would have taken their business elsewhere, persuading them to upgrade existing units to state-of-the-art product.
• Became Company’s first-ever employee to form crucial alliances with insurance brokers to help promote anti-theft products.
• Rekindled ties with numerous inactive accounts through consistent sales calls.
• Exceeded quota on several occasions.
• Reorganized on-line inventory database to ensure that product could be easily accessed.

Toronto, Canada Area

• Achievements:
• Eliminated an extensive five-figure advertising reimbursement backlog left over from prior candidate; diligently track and follow up with outstanding reimbursements in an effort to avoid losing reimbursement.
• Earned reputation as Company’s “product research” guru stemming from commitment to preparedness in locating accurate information for quotations and in supporting sales / service repairs.
• Repeatedly took the initiative to:
• negotiate free shipping terms on large product orders.
• accurately log all sales commissions and verify that each sale is credited to the correct sales representative based on own strong work ethic of "getting it done right the first time around."

North York, Ontario

• Achievements:
• Switched to a new monthly invoicing system from the old per-order system to consolidate orders, reduce paper flow, and increase productivity.
• Created numerous databases – involving extended warranties, incoming invoices, and log credits – to promote easy information retrieval and enhance customer satisfaction levels; these databases have since become.
• Took the initiative to assume additional duties and relieve account executives of some of their workload, and successfully negotiated new and existing contracts for both Ontario and British Columbia.
• Chosen to serve on a team responsible for general clear-up and closing of aged files covering all of Central Canada territory.

Diploma, Accounting And Business/Management, Honors

Diploma, Business Administration And Management, General

Education record