Starting as a Handbook Production Specialist, I played a key role in the creation, proofing, and editing of employee handbooks for a diverse client base. My responsibilities included coordinating the formatting and delivery of physical handbooks, managing the department’s email queue, and assembling detailed compensation salary reports and job descriptions. I ensured compliance with Federal and State employment law by maintaining an up-to-date database and dispatching employment law posters to 800-1200 clients monthly. I also improved operational efficiency by developing Excel macros that reduced process time by 25%.Recognized for my dedication and expertise, I was promoted to HR Support Specialist. In this role, I audited client products and profiles for accurate configuration according to service agreements, managed the implementation of State Power of Attorney for State Unemployment Insurance across all states, and educated clients on leveraging company resources and services. Additionally, I provided vital support to Human Resource and Payroll Generalists, assisting with system troubleshooting and invoice reviews, and ensured timely dispatch of employment law posters and notices as per client services.

As an IT & Media Coordinator, I spearheaded the transition to a remote work environment, managing the purchase and implementation of necessary software and equipment for all employees. I played a pivotal role in building and maintaining the RBA Staffing website, overseeing analytics and social media pages, and providing detailed reports to management to inform marketing strategies. Additionally, I created both digital and tangible collateral for marketing campaigns and served as the main point of contact for resolving internal IT issues, collaborating with IT Specialists on escalated problems.Previously, as a Background Screening Specialist, I developed and delivered comprehensive training programs for clients and new hires, significantly reducing onboarding time and decreasing the number of troubleshoot tickets. I trained new clients on navigating the background screening portal, ensuring they understood all relevant policies and procedures. My responsibilities included completing State and Federal background searches, conducting professional reference interviews, and reviewing discrepancies in work history reported by candidates versus information from employers or employment history databases.

As an Operations, Recruiting, & Account Manager, I was responsible for all aspects of hiring, onboarding, and marketing for new employees and clients, ensuring a seamless integration into the company. I managed 180 client portals, overseeing State Licenses, Insurances, and background checks, and assisted in the renewal of all business insurances. My responsibilities included preparing payroll for 30-40 employees, assisting in accounts receivable, and handling various billing-related tasks. I was the primary point of contact for resolving IT issues and handled all escalations in customer service, accounts receivable, and client relations. Additionally, I created and maintained comprehensive accounting and sales reports, and ensured the office staff was maintained by recruiting, selecting, orienting, and training employees.

As the Director of Client and Candidate Relations and Senior Recruiting Manager, I established and managed the Client Development Department, increasing revenue and securing new business. I oversaw relationships between clients, candidates, and Recruiting Account Managers throughout the sales process. I implemented PR strategies and maintained office operations, including payroll, correspondence, and supply requisitions. I kept the CEO informed by analyzing reports and identifying trends. Additionally, I recruited, trained, and managed office staff, ensuring high performance and professional development. I handled recruiting needs by interviewing applicants, verifying references, and arranging management interviews and travel. I built networks to find passive candidates and negotiated salary and benefits between candidates and facilities.