Using my skills and experience as a technical writer, I have developing a user manual and preparing a training plan on behalf of a government client to help them maximize the usefulness of a project developed for them. I also conducted a second advanced training session aimed at helping cultivate advanced process knowledge for managers. I have also been involved in the UX and QA testing in each release made to a web platform developed for our government client.

• Created visual process maps• Edited documents for internal and external consistency• Wrote accurate technical descriptions• Wrote email templates• Managed and coordinated projects• Prepared briefing notes and presentations for managerial approval• Prepared documentation on best practices for project management• Analyzed and provided user experience advice on existing web and mobile applications• Active participation in multiple project working groups• Co-ordinated team activities with other groups and teams• Testing of Web application search algorithm• Mapped out and validated Canada Summer Jobs job titles against the National Occupational Classification 2016• Daily monitoring and responding to client inquiries in email inbox• Prepared actionable items for other teams and team members

• Trained six new employees• Communicating with clients to understand and fulfill their needs• Working as part of a team, or individually, to accomplish tasks• Assisted with store inventory on multiple occasions• Helped run department• Solved multiple technical problems with on-site equipment