Sam Scullion Email & Phone Number

Peterborough, Gb

Individually responsible for end-to-end management of claims process, managing expectations of a number of stakeholders including senior management.Developed account to increase scope of work by covering break-downs as well as accident repairs.On-boarded and supported new team member ensuring smooth integration and best operational practice observed.

Peterborough, England, United Kingdom

Creating and maintaining relationships with a nationwide repairer network whilst ensuring all KPIs are met.Operating custom built databases to manage flow of jobsManaging hundreds or repairs concurrently Sole regional responsibility for Avis contract.

Peterborough, England, United Kingdom

Developed excellent customer service skills using interpersonal skills to ensure that customers expectations were met and exceeded.Delivering on SLAs in line with complex contractual requirements for a number of different customers.Effectively communicated customer needs to the appropriate department.