Sam Shaker Email & Phone Number

-Direct sales and profitability of full service casual dining 24 hour restaurant generating up to $1.75 million annual sales specializing in American cuisine; accommodates up to 126 guests and manages 40 associates -Extensive profit/loss accountability: Increased store profits by 10% within one year, reduced internal store losses by 4% within one year, decreased general store losses by 20% within one year, and achieved 1% reduction in labor costs within one year-Created and implemented proactive operational, sales, and service strategies including local marketing opportunities to drive, retain, and promote new business and store profits for both managers and restaurant staff; credited with increasing revenues 4% over the past year despite sluggish economy-Consistently recognized and ranked number one in the region for exceeding performance excellence and quality assurance goals and inspections for the past five consecutive years-Reduced high turnover/no-show employee rate by initiating team member recognition program, implementing team player philosophies, and creating a highly valued, fun, and diverse work environment with opportunities for growth and development-Ensure the integrity of restaurant operations through excellence in customer relations-Complete all financial, personnel and payroll related administrative duties

-Staff, sales, and operational management; responsible daily and monthly staff scheduling, managing branch account ledgers, maintaining and outsourcing financial bank records, branch cost control and labor management, managed bank daily cash flow including teller lines, vault, and ATMs, managed and oversaw teller transactions to increase efficiency and manage risk, established and implemented individual and team sales referral and service goals-Ensured compliance with audit and operational regulations and guidelines-Responsible for coaching and developing team members on financial product knowledge and quality sales referrals focusing on mortgage loans and lines of credit-Provided financial and credit services to customers and businesses including checking/ savings, money market accounts, time deposit accounts, mortgage, home equity and personal loans and lines of credit-Managed client portfolios and serviced relationships, profiled and cross sold products and services to acquire 100% of the customer’s business

-Multi-Unit Management; implemented principles for optimizing restaurant sales and profits for multiple units through effective training and development of managers and staff members-Manage sales analysis, forecasting, and reporting activities-Prepared and tracked sales budgets, consistently meeting a weekly sales volume of $35,000 per store-Coached store managers to ensure store profitability through management of overall profit and loss, purchasing/inventory management, and effective training and staffing-Increased individual store profits by 12% within one year-Managed the reduction of labor costs; reduced individual store labor costs by 1% within 3 months-Controlled overtime at a continuous 0% and turnover at 45%, 10% above company standards; the highest in the region-Leadership role in developing a highly qualified and effective staff; recruited and trained 15 managers and 100 employees-Consistently exceeded individual store goals and performance; proven track record of sales and service-Achieved continuous excellence in quality assurance/control; 98% or better for eight years consecutively, the highest in the region