Manage multi-brand service centre and body-shop and worktowards achieving revenue and customer satisfaction targets.Analyzing body-shop Profit & Loss reports, meticulouslycontrolling costs to optimize workshop financials.Providing technical guidance to technicians for efficientresolution of customer concerns in diverse multi-brand

Managing comprehensive workshop operations for Foton andmulti-brand commercial and non-commercial vehicles.Pioneering Foton online web-based training for technicians,elevating skill proficiency throughout the workshop.Technical guidance provided to technicians to solve customerconcerns in trucks and buses and non-commercial vehicles.Collaborating with the team to secure workshop certificationfrom ESMA.

Head of 4x4 conversions in Vans and Buses in UAEConduct training sessions for technicians for the installation of4x4 Conversion kits.Targeting key industries such as oil and gas, tourism, andmedical fields, promoting 4x4 conversion for environmental andcost control.Involved in getting UAE government approvals for 4x4conversion.

 Head of Branch operations for Chrysler, Jeep, Dodge and RAM. Focused on customer satisfaction by providing required quality services efficiently by all employees and ensuring branch generates the required targeted revenue. Managing a team of multicultural work force towards achieving the functional goals. Ensured that all service personals are adequately trained & provided with up to date technical data. Monitor and maintain employee satisfaction through direct interaction and counselling whenever required and have scheduled meetings regularly in the branch within different teams.

 Established a Bosch car service facility following their service standards. Training technicians to diagnose and attend major repairs of automobiles. Maintain all legal requirements of the company. Maintain cash flow and balance between debtors and creditors. Reduced cost of purchase of spare parts by negotiating with suppliers and introduction of new ones thereby improving net profit. Plans and recruits all required staff to match current and projected business demands Selection of vendors for required quality and cost thereby satisfying completion of customer requirements. Successfully modified vehicles for off-road performance, especially on suspensions, differentials, body strengthening and enhancing the power of the engine.Maintain good rapport with customer and provide best and genuine customer service in Automotive repair service.

 Focused on developing multi-franchise service centre and spare parts management.  Monitoring and supporting branches for revenue generation and thereby supporting company’s overall profitability. Monitoring CSI / EE survey results and monthly revenue report of different branches and supported them to maintain the results within the benchmark. Active member in implementing ISO standards and maintain standard operating procedures. Maintain customer satisfaction by CRM team and ensure customer concerns are addressed achieving Customer Satisfaction Index (CSI) score between 4-4.2 throughout the year.

 Head of Branch operations for Chrysler, Jeep Dodge and Volvo. Focused on customer satisfaction by providing required quality services efficiently by all employees and ensuring branch generates the required targeted revenue. Managing a team of multicultural work force towards achieving the functional goals. Ensured that all service personals are adequately trained & provided with up to date technical data. Monitor and maintain employee satisfaction through direct interaction and counselling whenever required and have scheduled meetings regularly in the branch within different teams. Monitoring customer satisfaction reports, employee satisfaction reports and monthly revenue reports and taking necessary actions to achieve targeted results. Ensuring compliance to ISO 9001-2000 standards within the branch and also conducted ISO audit within intra-departments. Responsible for maintaining standards of principal companies within the branch.

 Resolving customer concerns in technical and non-technical aspects by involving the respective staff and thereby maintaining the service process to run smooth. Organising on the job training for technicians and apprentices. Responsible for the maintenance of all equipment inside workshop.

 Improved productivity by efficiently managing staff to complete required jobs requested by the service advisors. Communicating and technically supporting productive staff to avoid repeat jobs and lost hours.  Maintain standards of tools and equipment utilised inside the workshop. Developing team spirit and harmony among multinational staff. Timely preparation and forwarding warranty documents to principal company.

 Responsible for Inflow and revenue of Toyota/Lexus vehicles to service centre(Major attention on fleet customers) Coordinating with productive staff in the workshop, accomplishing service requirements of fleet as well as the individual customers. Organizing service campaigns, based on the changing market scenario, to increase inflow / revenue as well as regaining lost customers. Responsible for 13% growth in revenue during the year 2004 over the previous year in Toyota service centre in Oman. Maintained 100 % target achievements for all the service campaigns conducted in Sohar (Oman) during 2004.

 Dealership Development - Establishing Mitsubishi Dealerships in the region according to Corporate Identity Program (CIP) of the Company and monitoring dealers in their service operations. Monitoring performance of Mitsubishi Vehicles in the field and generating / analyzing feedbacks to the plant.  Finding immediate solutions for technical issues in Mitsubishi vehicles in the field and reporting field complaints to the Plant. Hands on experience in technical aspects of automobiles.  Provide technical orientations to supervisors, technicians and Service advisors in Mitsubishi Service centers. Responsible for authorizing and auditing warranty claims generated by dealers. Organizing service campaigns, customer-oriented programs and customer meet, which is a part of customer retention program and up keeping brand image in the market. Deputed as technical adviser for Mitsubishi Pajero 2002-Model Diesel engine, during the testing of vehicle for approval by Automotive Research Association of India (ARAI), under taken by the Government of India. This is in connection with the launching of Mitsubishi Pajero in India.

 Maintain trouble free operations of High Lift Trucks used in airport. Responsible for the maintenance of Diesel generators, machineries and vehicles used in the company.