Sam Sharp Email & Phone Number

Leading multiple teams responsible for Police file management and transcription covering the Northland region. Management of ongoing coaching and development of new and existing staff. Provide performance based reporting to multiple workgroups. Aid in development and management of business and customer focused solutions to ensure exceptional service to the public.

Kapiti Coast, Wellington Region, New Zealand

Management of coaching requirements and staffing to provide ongoing coaching to up to 24 staff concurrently. Relationship management between multiple parties invested in coaching outcomes to provide accurate reporting and implement required processes to ensure the best outcome. Create and maintain reporting databases and coaching reporting. Ongoing leadership of coaches, providing feedback for development. Implementation of new systems and processes into the… Show more Management of coaching requirements and staffing to provide ongoing coaching to up to 24 staff concurrently. Relationship management between multiple parties invested in coaching outcomes to provide accurate reporting and implement required processes to ensure the best outcome. Create and maintain reporting databases and coaching reporting. Ongoing leadership of coaches, providing feedback for development. Implementation of new systems and processes into the coaching environment to provide new staff with skills to successfully work with new processes and systems. Show less

Kapiti Coast, Wellington Region, New Zealand

Role: Managing team of twenty communicators while they manage non emergency calls.Provide ongoing training and up-skilling to existing staff.Develop staff using Police High Performance Framework.Investigate Complaints.Manage Centre Wellness Portfolio. Provide cover in Response Manager role when required. Aid in development and implementation of customer focused solutions to provide exceptional service to the public… Show more Role: Managing team of twenty communicators while they manage non emergency calls.Provide ongoing training and up-skilling to existing staff.Develop staff using Police High Performance Framework.Investigate Complaints.Manage Centre Wellness Portfolio. Provide cover in Response Manager role when required. Aid in development and implementation of customer focused solutions to provide exceptional service to the public. Achievements:Successful development of staff and assistance in their promotion into new roles. Coverage of Response Manager role, managing other team leaders and working to develop process changes. Develop extensive people management skills and successfully working with multiple personality types with a high level of success. Show less

Auckland, New Zealand

Training of New Zealand Police Dispatchers, Emergency Communicators and Non Emergency Crime Reporting Line Communicators. Facilitated further up-skilling of existing staff and leaders.

Auckland, New Zealand

New Zealand Police Emergency Dispatcher

Public Safety Team Constable