Sam Singh Email & Phone Number

Perth, Western Australia, Australia

Scoresby, Victoria, Australia

• Managed and maintained the company’s network infrastructure, including servers, storage systems, and firewalls, ensuring high availability and security.• Provided L1, L2, and L3 support to over 300 users, resolving hardware, software, and network issues to minimize downtime.• Led the migration of Microsoft tenants and network infrastructures during company acquisitions, ensuring seamless integration with minimal disruption.• Implemented a comprehensive firewall system with multiple security zones, including a DMZ, enhancing the organization’s security posture.• Collaborated with stakeholders and vendors to align IT projects with business goals, ensuring timely delivery and adherence to SLAs.• Deployed and managed Microsoft 365 and Azure environments, improving collaboration and productivity across the organization.• Introduced application control and vulnerability management systems to strengthen the organization’s security framework.• Optimized network performance by monitoring traffic and implementing necessary configurations.• Developed and enforced IT policies and procedures, including disaster recovery and data protection protocols.• Integrated virtualization technologies, such as VMware and Hyper-V, to optimize resource utilization.• Conducted regular system audits and performance evaluations, ensuring the IT infrastructure remains secure and up-to-date.• Provided training and technical support to staff, increasing technical proficiency and ensuring IT policy compliance.

Melbourne, Victoria, Australia

• Led the design and implementation of the organization’s LAN and WAN infrastructure, ensuring robust connectivity and secure access to network resources for all departments.• Implemented effective data backup and disaster recovery solutions to protect critical organizational data and ensure business continuity in the event of system failures.• Optimized network performance by monitoring network traffic, identifying bottlenecks, and making necessary adjustments to enhance speed and reliability.• Provided training and technical support to staff on the use of new systems and software, improving their technical proficiency and ensuring they could effectively use IT resources.• Collaborated with vendors and external service providers to manage the procurement, installation, and maintenance of IT hardware and software, ensuring cost-effective and high-quality solutions.• Developed and enforced IT policies and procedures, including security protocols, to safeguard the organization’s IT environment and ensure compliance with industry standards.• Conducted regular system audits and performance evaluations, identifying areas for improvement and implementing upgrades to enhance system capabilities and security.• Managed the integration of new technologies and systems into the existing infrastructure, ensuring seamless adoption and minimal disruption to operations