I'm responsible for planning, developing and implementing commercial strategies based on company goals and objectives with the main goal to support and accelerate growth

My role consists of managing two teams of 5 Lead Generators.* I’m responsible for providing on-going development for each of my agents so that SLAand all targets set by higher management are met and exceeded to ensure companygrowth.* I would run morning briefs for the sales staff which would include analyzing yesterday’sperformance/stats in a group session and on an individual basis when necessary.* Regularly I would make changes to my agents call… Show more My role consists of managing two teams of 5 Lead Generators.* I’m responsible for providing on-going development for each of my agents so that SLAand all targets set by higher management are met and exceeded to ensure companygrowth.* I would run morning briefs for the sales staff which would include analyzing yesterday’sperformance/stats in a group session and on an individual basis when necessary.* Regularly I would make changes to my agents call structures and approach to ensure asa company we were constantly developing to meet the needs of the market and our clients. Show less

Promoted to Floor Manager after excelling my Team Manager role for 4 months. My dutiesincluded running morning briefs where we discussed yesterday’s performance, ongoingtargets, incentives, training issues and appraisal for staff who had hit or exceeded theirtargets set.* Along with my Call Centre Manager role I was also tasked to close deals for the businessdue to the influx in leads from my sales floor.