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► The directorate support and promote innovation and continuous system improvement through quality commissioning and policy, effective regulation and evidence-based decision making. ► Key responsibilities achieved at HealthCERT:◻️ Stakeholder engagement and responsibility for meetings arrangements ◻️ Reviewing and analyzing audit reports ◻️ Dealing with complaints from the public and Health and Disability Commissioner◻️ Preparing ministerials and briefings for Ministers ◻️ Responding to Official Information Act (OIA) requests ◻️ Updating internal policies, templates, and forms Maintaining the Ministry's website with current information

► The purpose of this position is to:◻️ Ensure eligibility for government funding services based on assessments, policies and regulations. ◻️ Liaise with members of the interdisciplinary team, hospital staff and the extended primary care team to ensure comprehensive and effective care is in place.◻️ Budget management◻️ Was involved in the winter ward project in Middlemore Hospital, which operated on a different model of care◻️ Actively shared new resources and new resources with the team

► A Senior position in one of the largest providers of community services in Australia. Worked in Australian Capital Territory (Canberra), then New South Wales.► The purpose of this Senior position is to:◻️ Manage the day to day human resources processes with service manager, includes: Selection, induction, and performance management.◻️ People management and staff development◻️ Monitor case management standards and ensure quality outcomes for clients.◻️ Achieve and maintain occupancy targets.◻️ Foster team capacity and provide support to enhance practice.◻️ Promote person-centered and enablement principles in case management.◻️ Build strong relationships with clients, families, professionals, and community.◻️ Balance self-management and duty of care.◻️ Stay updated on changes in the Aged Care Industry.◻️ Develop team members through coaching and mentoring.◻️ Apply Social Justice Principles in service provision.

My role focused on providing management and leadership to a team of case managers health professionals, ensuring all regulatory and contractual standards are met and exceeded, and working in effective partnership with key local service providers.Key responsibilities achieved:◻️ Created a comprehensive guide for care planning◻️ Assisted the company to get good results in the quality audit ◻️ Recruited and trained new staff◻️ Managed complex complaints◻️ Conducted annual performance appraisal for staff and established agreed objectives◻️ Supported staff to enhance their skills on the job

► The purpose of this position is to:◻️ Lead and manage a team of staff to deliver the best possible client service (30 staff members)◻️ Implement and monitor staff training and learning development plans◻️ Make a difference in the lives of older or disabled New Zealanders◻️ Maximise the independence of older people and those with injuries or disabilities. ◻️ Support the delivery of client-driven and flexible community based support services to the highest standards. ◻️ Work collaboratively with clients, family and other agencies to develop individual support plans; lead and manage a local team of community staff.

► Christchurch Hospital is the largest tertiary, teaching and research hospital in the South Island of New Zealand and provides a full range of emergency, acute, elective and outpatient services. In addition, Christchurch Hospital has the busiest Emergency Department in Australasia, treating more than 83,000 patients a year

► KFMC is one of the largest and fastest growing medical complexes in the Middle East with a total capacity of (1200) beds. It has a highly qualified and efficient Technical Management Team, all are engaged to achieve one goal: making KFMC a benchmark in the medical care, to which all patients from all over the region are referred to, for all treatment levels where medical and professional competencies of different disciplines are gathered to provide assistance to patients. Completed (A.T.C.N) Advanced Trauma Care for Nurses, and (A.C.L.S.) Advanced Cardiac Life Support courses.

► King Abdulaziz Medical City (KAMC), is one of the leading super specialty hospital in the Middle East. It is located in Riyadh, the capital of Saudi Arabia.