Sam Slight Email & Phone Number

Fife, Scotland, United Kingdom

OVERSEES THE SMOOTH RUNNING OF THE HOTEL ON A SHIFT BASIS, RESPONSIBLE FOR THE WELL BEING OF ALL GUESTS AND STAFF. ALSO TO ENSURE THAT ALL AGREED STANDARDS, ARE UPHELD BY THE MANAGER & SUPERVISORS IN EACH DEPARTMENT.Deputising for General Manager•Enhance guest experience through personal contact and maintain presence with in areas of the hotel.•Ensure all relevant law and legislation is adhered to at all times.•Ensure the safety of all staff and guests under a fire evacuation by… Show more OVERSEES THE SMOOTH RUNNING OF THE HOTEL ON A SHIFT BASIS, RESPONSIBLE FOR THE WELL BEING OF ALL GUESTS AND STAFF. ALSO TO ENSURE THAT ALL AGREED STANDARDS, ARE UPHELD BY THE MANAGER & SUPERVISORS IN EACH DEPARTMENT.Deputising for General Manager•Enhance guest experience through personal contact and maintain presence with in areas of the hotel.•Ensure all relevant law and legislation is adhered to at all times.•Ensure the safety of all staff and guests under a fire evacuation by following the agreed, laid down procedures correctly.•Ensure Health and Safety requirements are met throughout public and back of house areas on a day to day basis.•Any other projects or duties as agreed with Manager.•To show willingness to be flexible at all times in the assistance of other Hotel Departments, as the needs of the business dictates. The ultimate aim being to provide the Best possible service to our Customer Needs. Show less

As the Operations Manager my main focus is to drive and develop the Junior operations Managers, maintaining profitability and ensuring delivery of the highest service and standards at all times. Leading the team in achievement of general overall business goals and building a guest focused quality driven team. Focusing on great attention to detail with great passion and drive to lead and motivate the team. My main duties are:•Deputising for General Manager•All foh induction and… Show more As the Operations Manager my main focus is to drive and develop the Junior operations Managers, maintaining profitability and ensuring delivery of the highest service and standards at all times. Leading the team in achievement of general overall business goals and building a guest focused quality driven team. Focusing on great attention to detail with great passion and drive to lead and motivate the team. My main duties are:•Deputising for General Manager•All foh induction and training, and aspects relating to human resources•Compilation of all foh rotas•Personal foh presence/ as a generality 4 days per week/ rota per ratios agreed•Foh Disciplinary processes•Oversee the planning and management of all bar areas. Oversee the planning and management of all porterage•Oversee the planning and management of reception•Oversee all par levels, stocktaking and ordering for crockery, cutlery and glassware•Ensure all cash-handling procedures from guest payment through to banking are intact•Maintain an overview of all main payroll costs•Maintain and further develop excellent customer contact and build ongoing personal relationships with clients•Observe and monitor manager and employee performance•Ensure front-of-house is operated to AA 4 Red Star status•Ensure maximisation of all bookings. Maintain standards in all departments•Focus on continuation of core business, create availability for 8 personal wedding showrounds per month•Maintain an overview of all security procedures in and around the building•Ensure general presentation of Hotel throughout and grounds is kept at a high standard. Ensure positive and productive communication amongst all departments Show less