Sam Smith Email & Phone Number

Stockport District, Gb

Manchester, United Kingdom

Manchester, United Kingdom

Preston, United Kingdom

Didsbury

At Calyx it is my role to provide high quality support to a variety of different customers from varying businesses. This involves interacting with people of many different backgrounds and nationalities making sure that to my best endeavours I facilitated their needs. The main priorities of my role are providing first line support, creating documentation and constantly being proactive with ideas and procedures on how to improve them. I follow all procedures to an ITIL standard being aware if… Show more At Calyx it is my role to provide high quality support to a variety of different customers from varying businesses. This involves interacting with people of many different backgrounds and nationalities making sure that to my best endeavours I facilitated their needs. The main priorities of my role are providing first line support, creating documentation and constantly being proactive with ideas and procedures on how to improve them. I follow all procedures to an ITIL standard being aware if there are any possibilities for improvement and being proactive. Lastly within my role I am given autonomy to prioritise my work, my time and work on my own initiative.Key Responsibilities and Achievements• To identify, manage and resolve systems, hardware and software problems in line with agreed Service Level Agreement and with following ITIL procedures to a client base of over 3000 end users across the globe. • Deal with a wide variety of Client and Server operating systems daily including Windows XP to Windows 7 and Windows 2003 to Windows 2012.• Working knowledge of Citrix XenApp and Terminal Services.• Using strong problem solving and analytical skills.• Ability to manage projects to a strict deadline and within a budget.• Good working knowledge of VPN, DirectAccess, Office 2003/2007/2010/2013 and Lync.• Good working knowledge of maintenance in AD creating and maintaining accounts.• Using Exchange creating and maintaining.• Providing Support for Design Software Revit, Autocad, Navisworks.• Providing support for till systems.• Maintaining Telephony Mitel, Lync, Gigaset.• Providing Support for clients of different nationalities and languages.• Using a variety of anti virus on client machines and servers such as McAfee, Sophos, and AVG.• Using different mail filtering systems such as Mailcontrol, Barracuda. Show less

Manchester, United Kingdom

At Economic Solutions it was my role to deliver expert technical support and excellent customer service to both internal and external customers. This involved dealing with people of many backgrounds making sure I provided excellent assistance. Within this role it was my duty to answer the phone and be the first line support. Lastly when required I came in out of hours to complete projects and perform upgrades when required.I assisted in managing Citrix servers using VMware and making… Show more At Economic Solutions it was my role to deliver expert technical support and excellent customer service to both internal and external customers. This involved dealing with people of many backgrounds making sure I provided excellent assistance. Within this role it was my duty to answer the phone and be the first line support. Lastly when required I came in out of hours to complete projects and perform upgrades when required.I assisted in managing Citrix servers using VMware and making sure it all runs efficiently. Furthermore I have worked with Macs using various email clients and providing 1st and 2nd line support on them.• Working within a team of young Apprentices providing 1st and 2nd Line Support.• Guiding Apprentices assisting them with all aspects of their role• Good working knowledge and experience managing Novell ZENworks in Windows.• Strong experience in configuring and troubleshooting ADSL routers and firewall technologies.• Project managing the upgrade and maintenance of conference and training rooms.• AV boards, setting up and maintaining.• Projector installations and maintenance.• Excellent experience dealing with IT purchases• Good knowledge of using Purchasing Systems• Windows 7 upgrade and deployment• Using Cisco Ironport• Desktop Support travelling across northwest providing support and conducting installations.• Setting up new offices and sites.• Managing and maintaining the antivirus on clients and servers using Sophos.• Managing and maintenance of the all the Encryption on clients using Sophos SafeGuard Show less

Bury

At McDonalds my main responsibility was to maintain great customer service and deliver excellent services. Within this job I had to meet strict deadlines to maintain high standards in the work place. I handled cash and cheques which were relevant to the smooth running on the financial side of the operation plus excellent customer service. Moreover I organised the earnings in the safe to make sure that they are all recorded accurately and promptly.It was responsibility to make sure all… Show more At McDonalds my main responsibility was to maintain great customer service and deliver excellent services. Within this job I had to meet strict deadlines to maintain high standards in the work place. I handled cash and cheques which were relevant to the smooth running on the financial side of the operation plus excellent customer service. Moreover I organised the earnings in the safe to make sure that they are all recorded accurately and promptly.It was responsibility to make sure all the staff were trained and that they had completed their initial and on-going training. Furthermore I encouraged all members of staff to suggestive sell and deliver excellent customer service. Key achievements which came from working at McDonalds were winning employee of the month. Also being in charge of the Apprenticeship scheme making sure they were up to date, giving feedback and making sure deadlines were kept to. Show less

Tottington

Looking after young children organising activities and ensuring their safety and well being.

Btec Level 3, It Practitioners

Education record