Sam Smith Email & Phone Number

Macclesfield, Gb

Crewe, England, United Kingdom

Crewe, England, United Kingdom

Responsible for leading a team delivering Bentley's service diagnostic offering, all field software update and version management actions, global second level diagnostic/software/connected car technical support, automotive cyber security secure operations, strategic planning and influencing of future diagnostic and software update technologies

Crewe, England, United Kingdom

Responsible for delivery of UNECE WP.29 Cyber Security and Software Update Management System requirements within the Sales, Marketing & Aftersales function at Bentley

Pym'S Lane, Crewe

Apprenticeship in the Aftersales Service Operations Department. Highlights included:- Core involvement in new product launches (new generation Continental GT, GT Convertible, Flying Spur, Bentayga Hybrid and 2021 Bentayga Facelift): coordinating departmental launch deliverables, actively participating in technical readiness activities and preparing the retailer newtork for launch. - Represented Bentley in 10 countries on 3 continents: visiting retailers to perform in-depth technical… Show more Apprenticeship in the Aftersales Service Operations Department. Highlights included:- Core involvement in new product launches (new generation Continental GT, GT Convertible, Flying Spur, Bentayga Hybrid and 2021 Bentayga Facelift): coordinating departmental launch deliverables, actively participating in technical readiness activities and preparing the retailer newtork for launch. - Represented Bentley in 10 countries on 3 continents: visiting retailers to perform in-depth technical handovers of new products, supporting technical rectification activities on customers' vehicles and critical port rework activities.- Developing technical vehicle knowledge, culminating in answering retailer technical queries at 1st and 2nd level on all systems, all products and in all worldwide regions.- Understanding of Aftersales and business processes. Drove new process imporvement such as introduction of 'virtual retailer visits' in wake of Covid-19 travel restrictions.Work conducted alongside successful completion of HNC, HND and BEng (Hons) Degree to highest grades respectively. Show less

Adlington, Macclesfield

Working as part of a small yet experienced team bringing new ideas to the growing business that introduced new processes that increased output and saved costs. Developed team work, communication and organisation skills in a customer focused environment that required flexibility, constant changing of priorities and a high quality end product.

Macclesfield

Worked both as part of a team and under my own initiative in the Facilities Management group at the Macclesfield site. I researched and planned a cost effective energy awareness campaign for employees in order to encourage small scale energy saving within the company.

Alderley Park

Working within a team in the archive store to document and label all study files and documents for their removal to another site. Involved following protocol and developing Microsoft Excel skills within a team environment. Position contract extended twice due to efficiency and effectiveness.

Bachelor Of Engineering - Beng (Hons), Electrical And Electronics Engineering, First Class

Modules Studied: Independent Engineering Project (Using Data Loggers in Bentley Vehicles) Embedded Systems Power Systems Engineering Power.

Hnd In Electrical And Electronic Engineering, Distinction

Hnc In Electrical And Electronic Engineering, Distinction

A Levels In Mathematics, Physics And German, 3 X A Grade