A solutions-focused, resourceful, and highly motivated Senior IT Professional offering years of extensive experience fulfilling roles in Desktop Support and delivering high-impact results from the effective combination of technical expertise, acute attention to detail and interpersonal communication techniques. History of serving at the helm of major projects within global IT infrastructures, supporting 5,000+ employees, successfully executing application rollouts and upgrades, as well as delivering direct support to end-users.Extensive expertise in administering onsite and remote support for hardware, software, OS, printers, and telecommunications equipment. Seeking next-level advancement as System Administrator to leverage comprehensive skill-set and proven aptitude to lead cross-functional teams through complex projects while targeting inefficiencies to reduce costs and maintain long-standing client relations.