Sam Spencer Email and Phone Number
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I am an experienced learning & development and change management professional with demonstrated ability to define, develop and implement solutions to solve business problems and deliver strategic outcomes. Over the years, and across many industries and client groups, these solutions have incorporated leading learning program development and delivery, systems design and management, and a variety of change initiatives including communications and performance support. I have a keen interest in people centred technologies and the use of analytics to drive better people and business decision making and outcomes. With experience in both management consulting and the not for profit sector, I have a unique experience and perspective on learning and organisation change, and the business opportunities that present themselves moving forward.
Scope (Aust)
View- Website:
- scopeaust.org.au
- Employees:
- 481
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Learning & Engagement Systems LeadScope (Aust) May 2020 - Present
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Capability, Learning & Development Manager, Customer ServiceBupa Feb 2019 - Nov 2019Melbourne, AustraliaResponsible for the development of CS leaders and growing the capabilities of team members in non-technical aspects of their role. With a specific focus on change leadership, adaptability, and behavioural skills, the team has developed a professional development offering and and basic assessment framework to prepare our workforce for future state capability needs, while also supporting current state gaps. -
People, Change And Engagement Mgr, Customer ServiceBupa Australia & New Zealand Nov 2016 - Feb 2019Melbourne, AustraliaCore responsibilities included managing a small team to deliver of key strategic messages across CS, enabling effective communication channels and methods, defining and delivering engagement activities, supporting capability development, and leading key change initiaitives. The was done to support a variety of functional roles across 4 sites, 6 functions, and over 600 people. Key achievements were the implementation of a new recognition platform ,support for initial CRM introduction, a refocus for communication challenges, and he pilot of a learning gamfication solution.
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National Instructional Design ManagerThe Australian Red Cross Blood Service Nov 2013 - Jul 2016Melbourne, AustraliaThe Australian Red Cross Blood Service is entrusted with the supply of Australia’s blood, collecting approximately 1.3 million blood donations from 600,000 voluntary donors each year. This role led the L&D Design team to drive the implementation of new development methodologies and processes to modernise outputs and increase innovative solutions across the training portfolio. This entailed identifying opportunities to trial new tools, outputs and styles, and working with the team to encourage innovation within their projects. Responsible for working with key business stakeholders across the organisation, this role put in place the annual learning program, scoped key program requirements, and managed the project pipeline and resourcing. Other responsibilities included:★ Ownership of the Learning Management System (LMS) and associated vendor relationship.★ Management of the reporting framework to track compliance, project status and budget adherence.★ Coach and mentor of the L&D design team to encourage professional development and assist defining innovative solutions and opportunities to improve. -
Manager – Talent And Organisation PerformanceAccenture Jan 2001 - Nov 2013Accenture is one of the world’s leading organizations providing management consulting, technology and outsourcing services, with approximately 289,000 employees; offices and operations in more than 200 cities in 56 countries; and net revenues of $28.6 billion for fiscal 2013.As a talent professional specialising in Change Management and L&D, I had responsibilities spanning communications and stakeholder management, learning strategy design and delivery, workforce transition, change measurement and analytics. This included:★ Defining and delivering tailored Learning and Change Management solutions to support system implementation and organisation change projects.★ Developing and conducting training solutions for large and diverse client audiences.★ Managing project teams (both onshore and offshore) to support change and learning initiatives.★ Working with a variety of stakeholders both within project teams and across client business units to deploy and support change initiatives.★ Developing and mentoring junior team members. -
Training Development ManagerTelstra Sep 2012 - Oct 2013Responsible for working with business stakeholders to define the learning requirements to support upgrades within Telstra’s CRM system, then managing a culturally diverse development team to build and deliver the solution. This included:★ Resource, budget and workload planning.★ Quality assurance reviews★ Team coaching and development support.Additional responsibilities included driving innovation within the learning solution offerings, managing vendor relationships, and broadening our offerings across a wider client range. -
Change ManagerCommonwealth Department Of Health And Ageing Jan 2012 - Jul 2012Led the team to define and develop the Performance Support solution for the new National eHealth Record System, launched by the Australian federal government in July 2012. Key responsibilities included:★ Alignment of stakeholder expectations to define the Performance Support requirements.★ Identification of appropriate system tools and development options.★ Implementation of performance support tools and ongoing content management solution.
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Change ManagerQueensland Rail National Aug 2011 - Dec 2011This role was responsible for supporting the business restructure, defining key change impacts, delivering initiatives to support the change, and measuring progress towards the target state. This included defining and owning the overall Training and Performance Support strategy and delivery plan across each of the impacted QR National business units.
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Change ManagerNickel West Oct 2010 - Apr 2011Nickel West is the nickel mining business owned by BHP Billiton, based and operating in WA. Supporting the global SAP implementation across the BHPB network, this role led the Workforce Transition team to define and mitigate the change impacts across each functional area, support the training and communications activities, and deliver the Business Simulation environment and practice solution. This included acting as the liaison point between the global BHPB team and the local team at Nickel West.
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Retail Business Interlock Manager - Telstra Learning AcademyTelstra Oct 2009 - Oct 2010The Telstra Learning Academy was the outsourced learning capability provided to Telstra by Accenture. This role defined and delivered the core learning needs of the Telstra Retail business unit, while helping to transition to an outsourced learning model. This entailed leading a team of experts (onshore and offshore) and working with business stakeholders to define learning requirements, development scope and budget estimates, manage the pipeline of work throughout the year, and resolve operational issues as they arose.
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Training Systems LeadTelstra Sep 2007 - Aug 2009This role supported the Siebel CRM implementation at Telstra, and was responsible for management and administration of the Learning Management System (LMS) and the delivery of online training. This include:★ Defining delivery requirements and learning setup structures with key business stakeholders.★ Leading a team to load and test all online training materials.★ Provision of key metric reports to business stakeholders.
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Change Consultant And Training Technical LeadColes Group Dec 2004 - Aug 2007Supported the Warehouse Management System implementation for the Coles Supply Chain, improving inventory handling throughout the network. This included four main components:★ Working with business stakeholders to define and deliver the project communication plan.★ Design and management of the training environment.★ Facilitation of training programs.★ Delivery lead for the NSW training program implementation. -
Communications LeadFonterra Jun 2004 - Oct 2004This role was responsible for developing and implementing a 'business as usual communications program' to support setup and operationalisation of the new Global Customer Service Centre (GCSC). -
Training Delivery And Production Support AnalystTelstra Mar 2002 - May 2004This role was responsible for the design, build and delivery training solutions to support the release of new service management system. This was followed by time in the production support team, responsible for root cause investigation and resolution management of any issues found in the system post go-live.
Sam Spencer Skills
Sam Spencer Education Details
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Psychology & Management -
St. Leonards College
Frequently Asked Questions about Sam Spencer
What company does Sam Spencer work for?
Sam Spencer works for Scope (Aust)
What is Sam Spencer's role at the current company?
Sam Spencer's current role is Experienced and innovative adult learning and change management professional..
What is Sam Spencer's email address?
Sam Spencer's email address is sa****@****ure.com
What is Sam Spencer's direct phone number?
Sam Spencer's direct phone number is +614275*****
What schools did Sam Spencer attend?
Sam Spencer attended Monash University, St. Leonards College.
What are some of Sam Spencer's interests?
Sam Spencer has interest in Children, Environment, Economic Empowerment.
What skills is Sam Spencer known for?
Sam Spencer has skills like Change Management, Stakeholder Management, Training, Management, Business Process Improvement, Project Management, Management Consulting, Organizational Design, Business Analysis, Consulting, Learning Management Systems, Program Management.
Who are Sam Spencer's colleagues?
Sam Spencer's colleagues are Kathryn Turner, Michelle Attard, Wesley Jamieson, Damian V., Stephanie Holloway, Talia Fernandez, Amina Hagi-Hashi.
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