Sam Spencer Email & Phone Number

Mckinnon, Vic, Au

Melbourne, Australia

Responsible for the development of CS leaders and growing the capabilities of team members in non-technical aspects of their role. With a specific focus on change leadership, adaptability, and behavioural skills, the team has developed a professional development offering and and basic assessment framework to prepare our workforce for future state capability needs, while also supporting current state gaps.

Melbourne, Australia

Core responsibilities included managing a small team to deliver of key strategic messages across CS, enabling effective communication channels and methods, defining and delivering engagement activities, supporting capability development, and leading key change initiaitives. The was done to support a variety of functional roles across 4 sites, 6 functions, and over 600 people. Key achievements were the implementation of a new recognition platform ,support for initial CRM introduction, a refocus for communication challenges, and he pilot of a learning gamfication solution.

Melbourne, Australia

The Australian Red Cross Blood Service is entrusted with the supply of Australia’s blood, collecting approximately 1.3 million blood donations from 600,000 voluntary donors each year. This role led the L&D Design team to drive the implementation of new development methodologies and processes to modernise outputs and increase innovative solutions across the training portfolio. This entailed identifying opportunities to trial new tools, outputs and styles, and working with the team to encourage innovation within their projects. Responsible for working with key business stakeholders across the organisation, this role put in place the annual learning program, scoped key program requirements, and managed the project pipeline and resourcing. Other responsibilities included:★ Ownership of the Learning Management System (LMS) and associated vendor relationship.★ Management of the reporting framework to track compliance, project status and budget adherence.★ Coach and mentor of the L&D design team to encourage professional development and assist defining innovative solutions and opportunities to improve.

Accenture is one of the world’s leading organizations providing management consulting, technology and outsourcing services, with approximately 289,000 employees; offices and operations in more than 200 cities in 56 countries; and net revenues of $28.6 billion for fiscal 2013.As a talent professional specialising in Change Management and L&D, I had responsibilities spanning communications and stakeholder management, learning strategy design and delivery, workforce transition, change measurement and analytics. This included:★ Defining and delivering tailored Learning and Change Management solutions to support system implementation and organisation change projects.★ Developing and conducting training solutions for large and diverse client audiences.★ Managing project teams (both onshore and offshore) to support change and learning initiatives.★ Working with a variety of stakeholders both within project teams and across client business units to deploy and support change initiatives.★ Developing and mentoring junior team members.

Responsible for working with business stakeholders to define the learning requirements to support upgrades within Telstra’s CRM system, then managing a culturally diverse development team to build and deliver the solution. This included:★ Resource, budget and workload planning.★ Quality assurance reviews★ Team coaching and development support.Additional responsibilities included driving innovation within the learning solution offerings, managing vendor relationships, and broadening our offerings across a wider client range.

Led the team to define and develop the Performance Support solution for the new National eHealth Record System, launched by the Australian federal government in July 2012. Key responsibilities included:★ Alignment of stakeholder expectations to define the Performance Support requirements.★ Identification of appropriate system tools and development options.★ Implementation of performance support tools and ongoing content management solution.

This role was responsible for supporting the business restructure, defining key change impacts, delivering initiatives to support the change, and measuring progress towards the target state. This included defining and owning the overall Training and Performance Support strategy and delivery plan across each of the impacted QR National business units.

Nickel West is the nickel mining business owned by BHP Billiton, based and operating in WA. Supporting the global SAP implementation across the BHPB network, this role led the Workforce Transition team to define and mitigate the change impacts across each functional area, support the training and communications activities, and deliver the Business Simulation environment and practice solution. This included acting as the liaison point between the global BHPB team and the local team at Nickel West.

The Telstra Learning Academy was the outsourced learning capability provided to Telstra by Accenture. This role defined and delivered the core learning needs of the Telstra Retail business unit, while helping to transition to an outsourced learning model. This entailed leading a team of experts (onshore and offshore) and working with business stakeholders to define learning requirements, development scope and budget estimates, manage the pipeline of work throughout the year, and resolve operational issues as they arose.

This role supported the Siebel CRM implementation at Telstra, and was responsible for management and administration of the Learning Management System (LMS) and the delivery of online training. This include:★ Defining delivery requirements and learning setup structures with key business stakeholders.★ Leading a team to load and test all online training materials.★ Provision of key metric reports to business stakeholders.

Supported the Warehouse Management System implementation for the Coles Supply Chain, improving inventory handling throughout the network. This included four main components:★ Working with business stakeholders to define and deliver the project communication plan.★ Design and management of the training environment.★ Facilitation of training programs.★ Delivery lead for the NSW training program implementation.

This role was responsible for developing and implementing a 'business as usual communications program' to support setup and operationalisation of the new Global Customer Service Centre (GCSC).

This role was responsible for the design, build and delivery training solutions to support the release of new service management system. This was followed by time in the production support team, responsible for root cause investigation and resolution management of any issues found in the system post go-live.

Ba/Bcom, Psychology & Management

Commerce / Arts Bachelor Degree

Education record