Utilizing my upbringing in annuity and life insurance operations, my responsibilities include: -Identifying and responding to run-mode production issues and defects. Includes tracking and logging issues/defects. -Collaborating with internal teams/departments within the company to determine and implement mitigation and remeditation plans, ultimately fixing issues to meet long-term goals. -Keeping and maintaining open communication with client to ensure issues are fully understood across all channels to ensure timely delivery. Includes leading weekly conference calls with client.

Responsibilities:-Using industry-leading technology to provide customer service for annuity and variable life insurance policies.-Fielding incoming calls from customers to service active contracts and help facilitate financial transfers.-Processing both financial and non-financial documents.-Reviewing/auditing quarterly financial statements to ensure accurate information and develop new ways to communicate with thousands of customers through said statements.-Member of a team dedicated to improving the efficiency of our team, brainstorming and implementing new processes and tools to improve the workplace, effectively improving the service provided to our customer base.

Provided a safe and entertaining environment for children ages 6-12 during summers.CPR, First-Aid Certified

Was responsible for gathering and organizing 50+ volunteers for the Bert Nash Dash 'n Bash, a community-wide event which helped raise money for the community Center.Volunteers were involved in directing runners for 5k/10k race, set up for downtown concert, and clean up crew after event.

Worked one-on-one with children with special needs in the Hutchinson Area and helped with individuals with clinically diagnosed behavioral disorders to develop productive social and communication skills.Responsible for scheduling and managing my own appointments and meetings with clients, caseworkers, and supervisors.