Sam Steiner Email & Phone Number

Carlsbad, California, United States

Greater San Diego Area

- Having developed a client list from my duration with Deloitte, as well as working as an independent third party contractor to established consultancy groups, I serve as a Hospitality Management Consultant to a variety of Hotel and Restaurant groups throughout the Southwest U.S. - While ever evolving, the bulk of my clients request assistance with; Quality Assurance preparation, Implementation of 5 Star Service Standards, Revision and/or development of a training curriculum, Safety, Security and cash handling oversights, and upsell techniques.- Travel can be extensive, but has afforded me the opportunity to work with a variety of hospitality brands, cultures, and regional constraints, allowing me to assess the positives and negatives of each, in order to provide the best suited training, as customized for each company.- Consultancy can be provided on-site or remotely, as needed.

Paradise Point Resort & Spa

• 44 acre resort property featuring 462 guestrooms, two full-time dining venues and two seasonal dining options, five pools, 100k sq ft of outdoor space, and 60k sq ft of indoor meeting space.• Division head overseeing all guest facing aspects of hotel operations, including but not limited to; the Front Desk, Bell Services, Instant Services (PBX), and Island Services (Room Service, Housekeeping, and Engineering tasks).• The division included five managers, two supervisors, and 46 line level employees.• Managed the available inventory to ensure each of the 462 guest rooms received an update during a $23 million renovation in 2017/2018, while maximizing revenue.• Revised the training platform to incorporate 5 Star service standards, aiding in a jump of 30 position points on Trip Advisor from my start to end date.• Hands on coaching of sales tactics for line level employees to maximize upsell revenue, resulting in an average of $26K in additional rooms revenue monthly.

Greater San Diego Area

• Hospitality consultant focusing on maximizing the guest experience using Customer Experience Management.• On-site consultant for global industry leaders in hotel, food and beverage, airline, and event venues.• Provide clientele with a detailed, written breakdown of product and service shortfalls from a customer perspective and prepare feedback related to the improvement of these neglected points to maximize customer retention and revenue.• Senior consultant enlisted to provide a variety of training to newly appointed field consultants.

Los Angeles At Beverly Hills

• Served as Hotel Operations Management, overseeing the Front Desk, Bell Desk, Concierge, PBX, and Guest Services teams.• In the absence of the Executive Committee, served as MOD responsible for operations of the entire Four Seasons property.• Conducted detailed examinations of guest requests, requirements, and service shortfalls to ensure preservation of an exemplary experience.• Coordinated pre-arrival of VIP guests, including curbside manager meet and greets, to ensure a flawless guest experience.• Maintained scheduling, labor control, and progressive discipline as required.• Cultivated and implemented an upsell program that provided over $900,000 in additional room revenue.

Hollywood, Ca

• MOD overseeing operations for a 300 room boutique property featuring; 2 restaurants, 6 nightclub & bar venues, 40K sq. ft. of meeting space, & Hollywood’s largest pool.• Daily operations include management of the Front Desk, Concierge, Bell Desk, PBX/Service Express, & Valet. Additional responsibilities often extend to Food & Beverage, Housekeeping & Security in the absence of direct management.• Superior proficiency in Night Audit & Revenue Assessment functions as overnight manager.• Served as a training liaison for both new hires and internships during my brief tenure, in establishing 5 Star guidelines previously developed via prior positions with the MGM Grand & Skyloft properties. This has led to a sharp increase in positive reviews of the hotel providing a vault from #96 to #72 on Trip Advisor over a 5 month time frame.

Director of Sales and Marketing for a Las Vegas destination management corporation. Specializing in hotel, convention, show ticket, & dinner reservations, as well as private and corporate transportation needs thoughout the greater Las Vegas area.

Bs, Hotel Administration

Diploma, General Education