Sam Steiner Email & Phone Number

Carlsbad, California, United States

Greater San Diego Area

- Having developed a client list from my duration with Deloitte, as well as working as an independent third party contractor to established consultancy groups, I serve as a Hospitality Management Consultant to a variety of Hotel and Restaurant groups throughout the Southwest U.S. - While ever evolving, the bulk of my clients request assistance with.

Paradise Point Resort & Spa

• 44 acre resort property featuring 462 guestrooms, two full-time dining venues and two seasonal dining options, five pools, 100k sq ft of outdoor space, and 60k sq ft of indoor meeting space.
• Division head overseeing all guest facing aspects of hotel operations, including but not limited to; the Front Desk, Bell Services, Instant Services (PBX), and Island Services (Room Service, Housekeeping, and.
• The division included five managers, two supervisors, and 46 line level employees.
• Managed the available inventory to ensure each of the 462 guest rooms received an update during a $23 million renovation in 2017/2018, while maximizing revenue.
• Revised the training platform to incorporate 5 Star service standards, aiding in a jump of 30 position points on Trip Advisor from my start to end date.
• Hands on coaching of sales tactics for line level employees to maximize upsell revenue, resulting in an average of $26K in additional rooms revenue monthly.

Greater San Diego Area

• Hospitality consultant focusing on maximizing the guest experience using Customer Experience Management.
• On-site consultant for global industry leaders in hotel, food and beverage, airline, and event venues.
• Provide clientele with a detailed, written breakdown of product and service shortfalls from a customer perspective and prepare feedback related to the improvement of these neglected points to maximize customer.
• Senior consultant enlisted to provide a variety of training to newly appointed field consultants.

Los Angeles At Beverly Hills

• Served as Hotel Operations Management, overseeing the Front Desk, Bell Desk, Concierge, PBX, and Guest Services teams.
• In the absence of the Executive Committee, served as MOD responsible for operations of the entire Four Seasons property.
• Conducted detailed examinations of guest requests, requirements, and service shortfalls to ensure preservation of an exemplary experience.
• Coordinated pre-arrival of VIP guests, including curbside manager meet and greets, to ensure a flawless guest experience.
• Maintained scheduling, labor control, and progressive discipline as required.
• Cultivated and implemented an upsell program that provided over $900,000 in additional room revenue.

Hollywood, CA

• MOD overseeing operations for a 300 room boutique property featuring; 2 restaurants, 6 nightclub & bar venues, 40K sq. ft. of meeting space, & Hollywood’s largest pool.
• Daily operations include management of the Front Desk, Concierge, Bell Desk, PBX/Service Express, & Valet. Additional responsibilities often extend to Food & Beverage, Housekeeping & Security in the absence of direct.
• Superior proficiency in Night Audit & Revenue Assessment functions as overnight manager.
• Served as a training liaison for both new hires and internships during my brief tenure, in establishing 5 Star guidelines previously developed via prior positions with the MGM Grand & Skyloft properties. This has led.

Director of Sales and Marketing for a Las Vegas destination management corporation. Specializing in hotel, convention, show ticket, & dinner reservations, as well as private and corporate transportation needs thoughout the greater Las Vegas area.

Bs, Hotel Administration

Diploma, General Education