• Create, print, and apply reagent tube labels.• Prepare master mixes of reagents by combining standard amounts of reagent components, mixing components and aliquoting into labeled tubes.• Aliquot enzyme stocks from supplier into labeled tubes at standard volumes. • Prepare reagents for shipment as customer orders are received. Package orders for shipping on dry ice, create FedEx labels, track order shipments.• Maintain inventory of prepared reagent stocks, tube stocks, and master mix component stocks.• Create and update customer accounts and contacts in Salesforce.com.

• Provided wired/wireless network support.• Interacted with customers face to face, over the phone, or through email about their technological and network issues.• Tracked all customer interactions with an online ticketing system, BbCRM.• Escalated issues to the appropriate department when necessary.