Sam Sunder Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

India

Demonstrate effective business writing, high-quality trainingstandards, time management, meeting facilitation, along withmanaging a 40-member team. Serving as a liaison between management & non-managementteam members by communicating assigned tasks to team members when store management is not present, reports disciplinary issues & customer service complaints to management. Successfully maintaining a rating of 90% or higher on surveys of customer service and SLA.

Bengaluru, Karnataka, India

The Service Desk Associate IT Analyst is responsible for the following activities. · Developing individual components or deliverables--such as scripts, policy configuration, testing, product installation, and product configuration. · Performing technology research. · Technical and business analysis--such as gathering requirements for system infrastructure and enduser applications. · Application and technical architecture testing for applications such as Citrix, AON services, Pluse Secure and GlobalProtect.· Developing documentation and similar collateral--such as training, white papers, and internal processes. The position was an individual demonstration of rapid learning around technology concepts such as virtualization, cloud and server-based computing, system architecture, software installation, and networking such as VPN, virtualisation and DNS server to pair with the technology concepts. Demonstrate effective business writing, high-quality documentation standards, time management, meeting facilitation, along with speaking and presentation skills. Encountered proactive solving problems.Lastly, the position was for a team player that seeks to supplement my skills through the use of client experience, self-study manuals, and point of need training.

Bengaluru Area, India

• Hardware and software assistance provided for laptops,desktops and PC accessories.• Direct communication to company’s IT professionals, ex:NESTLE, BMW, CDW, PNN POLICE, ITC SERVICE DESK andmore.• Operational requirements for the repair, resolve orescalating the reported tasks were taken care end to end.• Clients were based in major countries such as UnitedKingom, Ireland, South Africa and other countries from theEMEA region.

Bengaluru Area, India

• Hardware and Software assistance provided to IT andcommercial PC users.• Supply Chain and operations management For EMEAregion.• Was working for HP under TechMahindra as a project for thesame role.

Bachelor'S Degree, Electrical, Electronics And Communications Engineering

Bachelor'S Degree, Electrical, Electronics And Communications Engineering

Activities and Societies: Tech ambassador, cultural coordinator,