Lets face it, we are living in an era where the digital world has infiltrated every aspect of the business. However, " The greatest technology in the world hasn't been replaced with the ultimate relationship building tool between a customer and an organization - the human touch - Shep Hyken. People still matter and it is still crucial to build relationships regardless of technology advancements.Today, I am glad to be part of the AirFi Team as a customer success manager serving the aviation industry and tech industry. As a Customer Success Manager, I aim for continued customer satisfaction and a high retention rate for the leading provider of wireless in-flight entertainment and connectivity solutions. I work with airlines globally, along with multiple vendor management. I adopt an agile-based working approach, prepare supporting documents for the engineering and development team, and strive for enhanced customer experience through innovation of new ideas and features. With a strong background in hospitality and communication. I am always excited and eager to learn something new and welcome a whole new learning journey and extended profession.