Sam Taylor Email & Phone Number

England, United Kingdom

Remote

United Kingdom

Warwickshire

Solihull, West Midlands, United Kingdom

• Moved to provide greater scope, technical and customer support to the Data Transfer and Implementation process. Migrating customers from a legacy product, transforming data and integrating to the hosted systems.
• Migrating existing customers from legacy software to the hosted solution including a full data transfer.
• Extracting and analysing the data and identifying any potential issues.
• Documenting the full data transfer process.
• Developing the data transfer process to include new functionality.
• Liaising and walking customers through the step by step process.

Solihull, West Midlands, United Kingdom

• Initially moved to provide testing to a team creating bespoke solutions. Testing carried out on web offerings as well as client installations. Progressed to creating release notes for the general releases provided by.
• Creating test packs and testing bespoke software and generic software.
• Providing feedback to the development, BA and Project Management teams.
• Creation of RFC documents and updating of functional specifications – providing support to the BA team.
• Creation of bespoke documents templates for customer use – to be deployed on UAT and Live servers in conjunction with the bespoke software.

Solihull

• On completion of the secondment to the Implementation team, moved to the Insurance Broker Development team to provide support to the Development and QA teams and to create the Release Note documentation.
• Specifically testing Problems raised by the customer base and by the support teams.
• Testing of new functionality and documentation of said functionality.
• Core and regression testing.
• Liaising with Support, Product teams, QA, and Development teams in both the UK and India.
• Creation of release notes for both full releases and incremental releases, to be distributed to the customer base and internal staff.

Solihull

• Seconded to the Implementations team to cover maternity leave. Providing support during the migration process, advising customers and scheduling migrations while liaising with technical teams and customers to ensure a.
• Managing the migration of brokers from the LAN solution to the hosted solution.
• Creating and implementing the project for each customer.
• Providing technical and application support during the process.
• Liaising with the technical team to ensure all requirements and timescales are met.
• Updating and creating user guides.

Sutton Coldfield/Solihull

• Initially brought in to augment the helpdesk for the Insurance Broker product, installed on site to customers ranging from one seat brokers to large, multiple office brokers, providing support to the customer base on a.
• Identifying issues and providing solutions where possible.
• Providing basic training to the end users.
• Providing and documenting detailed analysis to the Development Team.
• Involved with providing support to the SLA customer, providing analysis and solutions within strict timescales.
• Writing patches and release notes for LAN customers.