Sam Thach Email & Phone Number

Los Angeles, California

West BU - Southern California

• Demonstrate ability to quickly learn and support 6 different ERP modules under 8 different project stages to implement ERP suite. Contribute from all phases of project delivery which include fit-gap analysis, QA.
• Develop and execute test script documents during initial implementation stages to ensure ERP application satisfy business requirements. Create training materials for newly implemented ERP modules.
• Compose concept papers and functional design documentation based on client business requirements to detail proposed custom software modifications to existing ERP applications.
• Conduct small and large client meetings by preparing PowerPoint slides, various reports, and live application demonstrations. Utilize Cisco Meeting Place and Microsoft SharePoint to collaborate with remote users.
• Contributed to 3 different ERP upgrade projects by executing over 45 test script documents to ensure business requirements were satisfied. Run SQL queries with SQL Developer and DBSurfer to deliver Microsoft Excel.
• Accountable for logging software defects on a Remedy based issue tracking software, and work with the technical support team to resolve issues impacting business operations, and communicate actions taken with.

Irwindale, CA

• Strengthened communication and exhibited team play through participation of 8 week program to collaborate with team of interns to learn, document, and apply knowledge of web service software and hardware and presented.
• Utilized Customer Service System (CSS) workstation software in combination with Interactive System Productivity Facility (ISPF) to access mainframe to process over 30 customer accounts weekly.
• Compiled spreadsheets with 7000 records to cross-reference software functionality within environments.
• Organized and migrated over 3900 documents from shared server folder to enterprise content management system to help team more easily access files and synchronize changes.

• Provided proactive technical assistance to students, faculty, and staff users at multiple university computer lab locations.
• Supervised 72-99 workstations while assisting 6+ users daily with various account authentications and computing activities.
• Scheduled and delivered audiovisual equipment, while providing consultation services to users.

• Developed advertisement designs and modified computer graphic artwork for student competition, Information Technology Competition (ITC).
• Collaborated directly with Lead Event Coordinator to ensure milestones were reached throughout timeframe of event preparation with committee of 10+ members.
• Provided consulting for Lead Web Developer about content changes and redesign of website.