Developed organisational policies for administrative oversight and internal controls.Designed and implemented training to further develop staff based on business goals.Organised financial and operational data to help with yearly budgeting and planning.Maintained smooth-running business operations by delegating priorities to staff abilities.Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.Directed administrative team in high-quality clerical service delivery.Oversaw facility maintenance and allocated needed resources to meet standards.Compiled financial data for business forecasting and budgeting, managing studentdata, and making a good contribution to the institution

Design Organised tasks by level of urgency and importance to make best of use time and resources.Created email notifications, invitations and agendas for meetings, events and appointments.Accurately reconciled and processed expense reports for employees.Documented financial transactions in various software and classified each with correct code.Oversaw logistics and operations to deliver process optimisations and efficiencies.Handled incoming calls for staff, answering questions, directing calls and documenting messages.Liaised with customers and other departments to plan timely transportation of goods.Introduced operational and administrative procedures to uphold integrity of current processes.Worked with warehouse teams to plan and execute efficient storage strategies.Prepared logistics documentation, including shipping manifests and customs clearance forms.Increased company profit by up to 80% and increased distribution areas

Maintain accurate records of sales activities, customer interactions, and administrative tasks.Assist in administrative duties including documentation, filing, and scheduling.Collaborate with the team to achieve sales targets and objectives.Achieved and exceeded sales targets in line with client growth across all products andservices.Increased sales target by contacting and converting potential customers via telephone,email, and in-person inquiries.Designed and implemented training to further develop staff based on business goalsStay updated on industry trends and changes in regulations related to our services.Assisted customers with quotationContact with various people about selling and marketing of electrical and engineering equipment.Actively engage with potential clients to promote and sell our services.Provide excellent customer service, addressing inquiries and concerns promptly and effectively.

Used MS Office and other software tools to create documents and clear communications.Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.Coordinated hiring, recruitment and training strategies to build successful administrative team.Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.Evaluated resource and service use to maximise department productivity.