Sam Thompson Email & Phone Number

Portland, Or, Us

Portland, Or, Us

Portland, Or, Us

San Luis Obispo, California, Us

Responsible for revenue, margins, KPIs, digital sales strategy, promotions, strategic planning and direction of four e-commerce properties (which primarily sell active and outdoor apparel, footwear and gear). Provide daily analysis of and action on:• Inventory and merchandising• Sales events, promotions and adventure travel• Order fulfillment and supply chain• Customer satisfaction and preferences• Competition Designed and implemented a cross-functional strategy that boosted sales on our biggest website by 20%+ while reducing production workload by 33%. Additional responsibilities in HR, IT infrastructure and system administration.

San Luis Obispo, California, Us

Company was acquired in late September. By October, I went from running operations for one start-up company/e-commerce site to running operations for six e-commerce sites:• Led a post-acquisition, multi-location inventory and order management system integration• Led the inventory sell-off, operational wind down and move from old DC to new DC• Reduced costs, streamlined processes and increased visibility for inbound freight management• Implemented outbound freight and packaging cost-saving measures

San Luis Obispo, California, Us

Responsible for inbound operations, outbound operations and customer service, with additional cross-functional responsibilities in merchandising, planning, finance, accounting, engineering and design:• Reduced costs, streamlined process and increased visibility for inbound freight management (15%+ reduction in inbound freight costs)• Implemented outbound freight and packaging cost-saving measures (50%+ reduction in order fulfillment costs)• Managed 3PL relationship, including inventory control, KPIs, SLAs and invoice reconciliation• Drove supply chain improvements in the manufacturing of our “vertical” (in-house) brands• Provided upstream and downstream analysis and process change leading to increased profitability, more accurate Open-to-Buy data and more accurate cash forecasting• Improved fraud detection and prevention processes, using internal tools as well as Sift Science• Dramatically reduced chargebacks

San Luis Obispo, California, Us

I wore many hats during this period of exponential growth:• Day-to-day project manager for ERP system (NetSuite) implementation• As system administrator, developed custom reports, saved searches, automated notifications and custom roles in NetSuite• Led data management team annually responsible for hundreds of purchase orders and master product data files, thousands of daily sales events and tens of thousands of SKUs

San Luis Obispo, California, Us

• Responsible for e-commerce master product information management data files• Developed and implemented system for tracking and monetizing factors affecting production efficiency, and developed vendor guide to dramatically improve vendor relations and internal efficiency• Compiled, edited and wrote product descriptions, features and specifications• Partnered with merchandising and operations teams to reconcile expected vs. actual inventory

San Luis Obispo, California, Us

• Project manager and merchandiser for daily e-commerce sales events• Partnered with marketing team on daily email and homepage production• Developed receiving capacity equivalency matrix to better understand inbound product availability and communicate receiving priorities to 3PL

San Luis Obispo, California, Us

Foot-in-the-door role at the fastest growing e-tailer in the outdoor industry: • Customer call and email (Zendesk) responsibilities• Inbound logistics support

Recorded and edited audio for narration projects, commercials, interactive exhibits, corporate telephone systems and more

Sherman Oaks, California, Us

• Scheduled the music for the largest daily country music radio show in the U.S.• Used my 8+ years of previous experience working on this program to offer guidance and technical support to clients and co-workers

Philadelphia, Pa, Us

• Produced an informative and entertaining daily radio program, which included booking guests, interacting with listeners and emceeing special events• Wrote the script for and produced a weekly countdown show• Partnered with sales and promotions teams on new business and special events

• Critiqued content and coached on-air personalities from across the U.S. and Canada• Provided competitive analysis for client stations• Compiled and edited a monthly promotional calendar and newsletter to be used by clients

Sherman Oaks, California, Us

• Managed the staff and programming of the largest daily country music radio show in the U.S.• Developed and implemented successful marketing promotions every week• Planned and executed brand-extending industry and charity events annually• Created the entries that led to the winning of multiple national awards

• Prepared written and recorded material for #1-rated morning show• Hosted live and pre-recorded radio programs• Worked with our sales department and clients to oversee the writing, voicing and production of commercials for three successful radio stations

• Produced an informative and entertaining daily radio program, which included booking guests, interacting with listeners and emceeing special events• Selected and scheduled the music that we played every day

Bedford, Texas, Us

• Hired and managed the staff and a range of classes and special events designed for children ages four months to 12 years• Payroll reconciliation