Sam Thornton Email & Phone Number

London, England, United Kingdom

London, United Kingdom

London Marriott Kensington

London Marriott Maida Vale

 Managing a team to ensure total quality management on all Events & Groups  Responsible for catering event business across 6 function rooms in one of North London's premier event spaces  Responsible for on property social and sporting sales generating sales and leads to larger groups  Introduced yearly budgets with effective marketing strategies to.

London, United Kingdom

 Manage our Elite level executive lounge & At Your Service centre Introduced new service standards to executive team members  Managed 47 Executive apartments over a period 2 months  Effectively enhanced Hotel Guest Satisfaction scores  Mentored & developed a successful team  Organised and led all aspects of high profile NBC executives and celebrities.

London Marriott West India Quay Hotel, Canary Wharf

Manage all large Events at the London Marriott West India Quay Hotel. Prepare and meet forecasts and budgets for Conference & Banqueting department. Implement and prepare new and innovative ideas for developing West India Quay Banqueting Operations.Promote events for the hotel and pro-actively sell the hotel as a social venue. Create and execute cost.

Powerscourt, co. Wicklow, Ireland

 Responsible for front office operations including; Front desk and Guest Services Managed transition from Ritz-Carlton to Autograph by Marriott Implemented and managed new core brand trainings from Ritz-Carlton and Marriott Managed day-to-day operations, ensuring standards, quality and high guest expectations are met Handled complaints and offered.

Managed Front Office which consisted of At Your Service, Porters, Concierge & NightsIncreased and maintained guests arrival experience Implemented a successful Guest Response Program for New Online Satisfaction Survey

Implemented new service procedures Maintained accurate payroll as per budget at all timesAssisted in creating a new accompaniments menusIntegral part of new Conference & Banqueting refurbishment Catered for a successful Christmas period in 2009 with over 3000 coversIntroduced a new wine list from the Marriott Gold listTrained all bar associates in Bob.

Successfully completed a two year Marriott Voyage Graduate Program. On the program became Assistant Food & Beverage Manager in charge of full Conference & Banqueting. Transferred to Front Office as Assistant Front Office Manager.

Source Bar, PrestonManaged a team of 15 bar staff and security personnel. Runners up for 'Best Bar None' award for best licensed premises in PrestonBeing in a very competitive market we had to ensure constant new and exciting promotionsEnsured a secure environment for all staff and customers

of my DegreeServer in all Food & Beverage outlets Supervisor running all outlets after 6 months Implemented associate incentives schemes to increase staff morale and productivityFurther Employment includes Housekeeping, Catering, being a Waiter, Bartender & Carer.

Bachelor Of Arts With Honours, International Hospitality Management 2004

Activities and Societies: Green Committee, Charity committee, Young advisors board

Ba Honours, International Hospitality Management

Activities and Societies: UCLAN Rugby team

Education record