Providing strategic stakeholder engagement, mass communications and public consultation support to key clients to facilitate planning applications for major UK highways and transportation projects. Pre and post DCO consent stakeholder engagement, statutory and interim public consultation planning, delivery and management. I specialise in writing stakeholder engagement, communications and public consultation strategy plans that make for successful, supported major projects. I have a particular interest in designing accessible digital content for consultation and communication that works for all users abilities and needs and leads to an inclusive, fairly represented, engaged audience. I'm currently working on Highways England M42 J6 improvement scheme (Midlands DIP), Calderdale Council Halifax Station Gateway, Calderdale Council A629 Phase 4 scheme, A494 Dee Valley bridge and Leeds City Council A58 Easterly Road to Round Hay Round upgrade.

Smart Motorway Programme M6 J16-19 | £274 million | Highways England Communications and Stakeholder Manager for the construction of Cheshire’s first smart motorway between J16 Crewe and J19 Knutsford on the M6. Responsible for all external customer and stakeholder communications via various channels. Building and maintaining good relations with the project key stakeholders by providing regular project progress updates and working closely with Highways England regional communications and press office teams and Transport focus. Working to exceed client expectations in all client customer audits to ensure compliance with Highway’s England’s Customer imperative. Managing the corporate social responsibility projects with local groups and charities and Community champion for the considerate constructor’s scheme achieving Silver and Gold scheme awards.

Stakeholder Communications Manager for Kier Highways Regional Delivery Partnership (RDP). Looking after communications and stakeholder engagement for two major bypass and improvement schemes; A585 Windy Harbour and A5036 Liverpool ports.Highways England North West Regional framework created to drive customer and stakeholder communications across all neighbouring schemes. Regular collaboration meetings with other regional delivery managers to knowledge share and drive performance for the client.Development of the regional stakeholder communications strategy for Kier Highways.Process development for stakeholder engagement and communications, group customer audit and the development of group external stakeholder surveys.

PR, customer and customer communications officerKMI Plus Joint venture (Kier Infrastructure, Murphy and Interserve Plc) for United Utilities AMP 4 and AMP 5 framework contracts .Specialist design, build and commissioning framework forged to serve the water, wastewater and service reservoirs in the Northwest and Cumbria.Co-ordination of all external and internal communications; letter drops, website content, social media and internal intranet.Customer enquiry and complaint management working to client KPIs.Community and stakeholder engagement.CSR; working with a large number or national and local charities and groups to provide man hours and/or donations.Pre construction project research and planning.Media relations.Award and bid submission support.Third party claim resolution.Internal and external project newsletters editor.Project intranet content production.