In my current job role, I evaluate and improve team performance in areas such as F/O, Manufacturing, Warehousing, Games, and Fintech. I prioritize the establishment and maintenance of profitable relationships with key stakeholders. Actively engaging with team members, I gather data and conduct thorough analysis to make informed decisions. I identify and rectify repetitive mistakes made by previous stakeholders. I take on the responsibility of leading, training, and guiding a versatile team to ensure operational efficiency. Personally, I empower cross-functional teams by leveraging persuasive language and employing effective negotiation tactics. I successfully utilize my advanced knowledge of CRP, LCS, Azure DevOps, and other tools to execute projects with excellence.• Utilized innovative project methodologies, ERP, and CRM solutions for overall project success.

I took the initiative to streamline the transition process from implementation to steady state, ensuring a smooth and efficient operational shift. I devised effective strategies to bridge the gaps between the sales and implementation processes. Through my work, I have gained a comprehensive understanding of multiple clients and their respective third-party vendors, allowing me to provide valuable insights and support. As a responsible leader, I successfully oversaw and ensured the timely delivery of work instructions (WIs) to three international clients. Additionally, I have provided guidance, CRM solutions, and training documentation for SAP S4V2121, contributing to the success of client projects. By leveraging SAP/CRM systems, VXretail, VXengage, and VxPay, I have enriched the overall experience of diverse clients. Acting as the primary point of contact, I have effectively addressed and resolved evolving queries and concerns from clients. Furthermore, I have cultivated and strengthened lucrative relationships with clients and key stakeholders, fostering collaboration and mutual growth.• Spearheaded unique TRI utility implementation in three major provinces of Canada.• Accomplished and maintained 100% remote implementation, interface integration, cutover of Apex Utilities, Heritage Gas, and Pacific Northern Gas in a simultaneous project.• Enhanced performance of 16 functional and technical leads for service delivery, product use, and SAP systems.• Directed successful execution of 83 modules by managing TSU Training Task Force.• Steered integration of automation process as well as executed SIT Test Cases and Scenarios.

I identified emerging needs and provided crucial support to executive leadership on finance and administrative services. I assessed and fulfilled growing expenditure requirements. Through attention to detail, I have meticulously monitored funds, budgetary initiatives, and chart strings to ensure accuracy and efficiency. I have improved the coordination and integration of IT systems, telephone infrastructure, and alignment efforts to maximize the utilization of SNAP.Managed all aspects of financial operating and goods/services budget, valued at $400k and $350k respectively.• Discussed and secured mutually-beneficial 25 contracts to attain organizational success and vision.• Led entire facets of product fulfillment and services for a portfolio exceeding $750K in value.• Strategized and finalized three special projects, Service Now, Autobot Automation, and Micromedia Scanning, resulting in a significant labor reduction of 960 hours.• Steered automation of CS processes that resulted in minimizing labor and rework by 86%.

In this job role, I organized 1000 seminars and numerous job fairs across the New York Metro, New Jersey, and Philadelphia regions. By blending strategic thinking with efficient execution, I utilized human-centered design principles to craft exceptional member experiences. I have ensured full compliance with regulatory requirements and established guidelines.Provided high-level assistance to 12 wealth managers, overseeing high-net-worth households.• Trained top-notch team of 12 advisors on 1,000 high-net-worth households, worth $150M in assets.