I am currently seconded to the John Lewis Head Office working in pricing analysis, data entry and strategic optimisation. Using my knowledge of both product assortment and business-wide systems, I hope this proves successful in furthering my career opportunities. Before moving into commercial planning, my primary experience specialised in beds, mattresses and home furnishings. My role involved not only engaging with customers but also taking charge during peak trading periods, efficiently managing customer expectations and resolving complaints.With a Bachelor of Arts from the University of Nottingham and a diverse skill set in communication and creativity, I've contributed significantly to sales and customer initiatives, embodying flexibility and a dedication to excellence. My academic and professional experiences synergise, driving our team's success and enhancing the shopping experience for our customers.