Sam Tunbridge Email & Phone Number

Leading the Operational Teams to meet agreed service levels, ensuring the required quality of services are delivered in support of business operations and to continually drive improvements in the service delivered.Proactively monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences.Ensure ITIL service management practices such as IT Asset Management and Service Configuration Management are followed, and that software updates and security patches are deployed on a timely basis.Continually evaluate the service provided through KPI metrics, trend analysis and customer feedback to drive continuous improvement of service practices.Good understanding of modern service desk best practices and able to manage the transition of some elements of the current service to an “As A Service” model e.g. Desktop as a Service with an external supplier, in alignment with the Technology Services (TS) Strategy.Maintain and nurture collaborative relationships with other teams across the organisation and external organisations that support the delivery of TS services.Engage with business stakeholders to proactively manage and rationalise/reduce the number of desktop applications in use whilst still meeting business needs.Ensure effective utilisation of service management tools & reporting.Support team members in their ongoing professional development and technical upskilling.Providing Major Incident Management to ensure services suffer from minimal disruption and are restored quickly and efficiently.Experience of building effective teams delivering high quality Service Management that have been successful in meeting complex business requirements and in enabling standardisation, simplification, sharing and re-use.

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  Boswells School, Chelmsford