• Managed a DC Edge service engineering team (10 employees) responsible for the network layers between Amazon DC network fabrics and security zones to create tailored network solutions, and own DC Edge solutions between regional production networks.

• Managed the Infrastructure Operations team responsible for the design, deployment, scaling, and support of the SaaS, IaaS, and PaaS infrastructures.

• Managed a team of 20 employees responsible for the migration of production SaaS, IaaS, and PaaS services supporting $7B in revenue from legacy architectures to cloud-based solutions.• Developed and implemented an IP reclamation strategy that recovered 550k IPv4 addresses with a cost avoidance of $15.4M. • Responsible for the operational support and compliance (current OS, security vulnerabilities, and vendor support contracts) of 14k network devices spanning 6 environments including commercial and government facilities.• Developed, implemented, and reported organizational roadmap initiatives including lifecycle-driven technical refreshes, 3rd party vendor contract management and renewals, and regional hardware sparing, resulting in increased service resiliency and FedRAMP compliance adherence.

• Developed and managed the Infrastructure Recovery program responsible for $25M in annual cost savings.• Managed the Network Decommission Planning and Infrastructure Recovery team responsible for the migration of production services from legacy architectures to cloud based solutions. • Reduced decommission end-to-end cycle time by 90% through automation and process improvement.• Created and managed the project plans delivering real-time status reporting and YTD fiscal impact for executive consumption.• Consistent 92% YOY Work Health Index manager assessment.• Inaugural contributor to the Diversity and Inclusion newsletter- “Ten Inclusive Behaviors Series: Examine Your Assumptions”

• Consolidated and analyzed network incident tickets to develop trending data and solve systemic issues.• Senior member of the change advisory board responsible for reviewing and approving changes to the production network, implementing change-related training globally, and driving standardization across the change process.

• Partnered with the internal stakeholders to gather detailed technical and budgetary requirements necessary to develop a network design (including site selection) for a large scale data center build project.• Designed, implemented, documented and supported enhancements to domestic networks across three regions.

• Contributed to the vision, strategy, process, and execution of infrastructure deployments for all of Microsoft’s Online Services.• Created and implemented process and tooling efficiencies that allowed for greater than 50% YOY implementation growth while maintaining nearly static staffing levels.• Developed organization and team initiatives to increase employee development, ensure retention and provide a challenging career path.

• Developed and standardized a process that defined the technical scope and objectives necessary to design a network solution that met the technical requirements, timeline and budget of internal and external customer projects.• Led a data integrity initiative that removed 1,000s of unused VLANs from the production environment and reclaimed over 2,000 public IP addresses.• Developed standards, supporting documentation and training for production network implementations.• Designed, implemented and documented production networks globally

• Provided Tier 1 and 2 Network Support for National and International properties in a 24/7 e-commerce environment.• Developed career advancement training for Tier 1 network analysts and composed/updated Network Troubleshooting Guides.

• Acted as a technical consultant to the sales team and provided pre-sales support in the form of presentations, demonstrations and RFP’s.• Trained sales, operations, and support staff on the technical aspects of new products and how they benefit the customer.• Designed, implemented, documented, and supported a global Enterprise LAN/WAN.• Received CCNA certification.

• Created, updated and monitored a detailed project plan for the migration of data services from copper access to fiber access and similar medium scale projects.• Supported 3,000+ remote network nodes for Point-of-Sale and Inventory Control Systems.

• Provided on-site and remote administration for 2,000+ nodes for multiple cellular providers.• Provided System Administration of Corporate DNS Servers.