Sam Undefined Email & Phone Number

Ballarat Central, VIC, AU

Sydney, New South Wales, Australia

Supported 3 teams of security analysts and SOC engineers in analyzing and resolving ongoingproblems to improve quality and drive efficiency using an IBM framework for continualimprovement based on Lean principles and ITIL Proactive Problem Management. One of theteams was able to take on additional work without increasing headcount due to the accrued.

Managed global anti virus infrastructure, analyzing security events, and responding to malwareincidents for BHP Billiton. Developed processes and programs to automate the aggregation andanalysis of malware events, reducing the daily analysis from approximately 8 hours to 30 mins.

Wrote technical specifications from design documents and then programmed in variouslanguages including Java and XML to implement a service oriented architecture for a largebanking transformation project for Westpac. On one task as part of a three person team we tookthe initiative and performed both the design and build due to resourcing issues in the.

Completed the IBM Graduate Program while providing maintenance and support for five bespoketelecommunications applications, working closely with the business (remote) to develop changes tosoftware to reflect emerging business requirements. Worked with project managers, DBAs, andchange coordinators to deliver a number of customer change requests on time and.

Bachelor Of Information Technology, Information Technology, Distinction

Certificate Iii In Information Technology, Digital Communication And Media/Multimedia