Sam Utting Email & Phone Number

Warrington, England, United Kingdom

Responsible for implementing a new LMS to transform the company practices into new cost-effective solution leading to efficient processes and enhanced user experience within the digital department of a £10m, medium-sized organization in the education and training industry.• Responsible for requirement gathering, gap analysis, impact analysis, stakeholder management and business solution design.• Mapped out and optimize complex workflows associated with implementing an LMS using BPMN 2.0• Conducted gap analysis using complex use case diagrams to determine the AS-IS and TO-BE system requirements.• Produced the user acceptance testing (UAT) strategy and scripts for testing groups to follow.• Worked collaboratively with team members to design solution that met stakeholder’s business requirement and fulfilled user stories.

Liverpool, England, United Kingdom

Played a key role in a remediation project focused on analysing customers flagged for Enhanced Due Diligence (EDD) to ensure adherence to regulatory requirements and alignment with the bank's risk tolerance. Actively participated in continuous process improvement efforts, identifying, and addressing bottlenecks through iterative analysis and root cause investigations. Implemented process changes to enhance efficiency and maintain a high standard of quality throughout the remediation process.

Manchester Area, United Kingdom

Joined the team as a quality analyst during the initiation of process optimization initiatives across various KYC workstreams. Focused on ensuring strict compliance with regulatory requirements and enhancing existing processes. Instrumental in developing innovative approaches to address challenges, particularly in eliminating a significant backlog of over 1,000 transaction monitoring alerts and enhancing the SAR (Suspicious Activity Report) process.

Glasgow, Scotland, United Kingdom

In my role as a complex complaint’s analyst within the PPI department, I proactively engaged in driving necessary process improvements. I actively participated in gathering requirements from key stakeholders through various channels, including workshops and interviews. This collaborative approach allowed me to gain valuable insights and perspectives to overhaul the appeals process and implement necessary changes aimed at enhancing the quality results of the operation and improving the overall customer experience.

Chester, England, United Kingdom

• Oversaw onboarding and periodic review and remediation of customer portfolios.• Applied an appropriate risk categorisation for all clients according to current KYC guidelines.• Identified risks associated with PEPs, sanctions and negative media screening.• Used KYC tools and systems like World Check, Dun and Bradstreet, Company House, Central PEP Register.• Quality checked teammates PPI cases to improve the quality of the team and ensure the correct outcome was reached for both the customer and the bank.

I was employed by Scantec Personnel as an Account Manager for their UK Civil /Structural Division to supply local government, private practices and consulting engineers with temporary and permanent workers, including security cleared personnel as required.

Bachelor Of Laws (Llb), Law

Education record