Sam V. Email & Phone Number

São Paulo, Brazil

Amsterdam, North Holland, Netherlands

As a freelance Customer Service Specialist at Stone & Bridges, I manage customer support operations for three distinctive fashion and lifestyle brands: Arte Antwerp (fashion apparel), Filling Pieces (premium footwear) and SUITSUIT (stylish luggage). My responsibilities include: • Handling a high volume of customer inquiries across email, phone, and social media while ensuring brand-aligned communication. • Providing tailored solutions to customer issues, consistently maintaining satisfaction and loyalty. • Collaborating with logistics, IT, and other departments to enhance operational efficiency and resolve escalated cases. • Gathering customer feedback and identifying trends to improve services and product offerings.At Stone & Bridges, customer service is integral to brand identity and operational success. My role emphasizes a personalized, proactive approach, ensuring each customer interaction reflects the values and voice of the respective brands  .

Vale Do Ribeira, Sp

We continually require more bananas due to the steady growth of our company, Bananinhas. I established our own banana distribution business, Van Dam Bananas, since I was fed up with wasting time and money on middlemen. Our primary objective at the moment is to provide bananas to Bananinhas, but we also distribute to other businesses.

Eldorado, São Paulo, Brazil

As a Director at Bananinhas Eldorado, I lead a dedicated team in our mission to deliver premium natural products that delight our valued customers. With a focus on quality excellence and strategic innovation, we are steadily expanding our market presence and driving sustainable business growth.Collaborating closely with cross-functional teams, I ensure the seamless execution of our production processes, maintaining high standards for product integrity and customer satisfaction. By leveraging market insights and consumer preferences, we continually refine our offerings to meet evolving demands.Through my leadership, we foster a culture of passion, integrity, and continuous improvement, aligning with our commitment to environmental sustainability and responsible practices. Together, we are proud to represent the essence of Eldorado, sharing the love for wholesome snacks with a global audience.I am excited to be part of this journey, propelling Bananinhas Eldorado to new heights, and shaping a brighter future for our brand in the industry.

Antwerp, Flemish Region, Belgium

My main duty at Lebleu was to design and bake artisanal bread items while maintaining the greatest degree of quality. On a Sunday, we worked with an international team to satisfy more than 1000 daily clients with award-winning items.

The Bahamas

I was in charge of the day-to-day operations of the Specialty Restaurant Pinaccle Grill on the ship MS Zuiderdam while it was sailing from Canada to Panama. I used the Heimlich manoeuvre to save a guest's life during this contract.

Antwerp, Flemish Region, Belgium

I performed my duties as a hybrid in the Dôme family as required. In the seafood diner Dôme sur Mer or the Michelin-starred restaurant Dôme (*), both the kitchen and the front.

Antwerp, Flemish Region, Belgium

A modern Cantonese restaurant with a Michelin (*) star, Bij Lam & Yin challenges the stereotype of this type of cuisine. I oversaw the front of the restaurant's organisation as a Head Waiter alongside co-owner Yin.

Antwerp, Flemish Region, Belgium

I accepted the position as Startup Manager for the Burger and Lobster-inspired Savage Dining concept after being approached by a British investor.My primary responsibilities included developing the menu, negotiating with suppliers, hiring workers, and upholding the company's ideals. Following a successful debut of the concept, I took on a new challenge: Michelin restaurants.

Hoboken, Antwerpen

Franchised Carrefour Market, owned by SpenTek Group. I organised the administration of 30 full-time staff and co-managed the day-to-day operations. Team process and improvement are driven by analysis of team KPIs, customer service data, and customer feedback.

Leuven, Flemish Region, Belgium

Inside The Capital, a bar that advertised having the largest beer variety in the world, was a tapas restaurant called The Food Capital.As the business's owner, I oversaw the management of the money, hired and educated the crew, updated the menu, bargained with suppliers, and most importantly, made the tapas and interacted with customers. The Food Capital was open from midday to midnight every day, seven days a week.

Antwerp Metropolitan Area

In the Belgian province of Limburg, Lambrechts NV dominates the HVAC market. It was my responsibility to prospect for and sign new clients in this market as they looked to expand their territory into the province of Antwerp.

Bachelor'S Degree, Applied Economics

Yoga Teacher 200H

Certified Yoga Teacher (200h)

High School Diploma, Economics And Modern Languages