Sam Wade Email & Phone Number

London, England, GB

Making legally binding Final Decisions on consumers’ fraud and scam complaints.

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

- Leading and developing a team of dedicated and talented investigators in all aspects of their work.- Analysing complaints between consumers and financial businesses and issuing legally-binding final decisions to resolve them.

London, United Kingdom

Welwyn Garden City, Hertfordshire, United Kingdom

London, United Kingdom

• Risk-based testing of closed complaint files, giving assurance to the Executive that fair outcomes are being reached.
• Providing feedback and corrective remedial action to business areas where complaint handling quality has not reached the expected standard and a fair outcome has not been reached.
• Building and maintaining working relationships with business leadership teams to improve the credibility and visibility of Quality Assurance.
• Raising intelligence gained through assurance testing to prevent future detriment to customers or the business.

• Managing a customer-facing branch team on all areas of service, income, people management, regulatory adherence and risk.
• Forward planning of sales campaigns, training, staffing, service improvement planning, cash forecasting and remittance.
• Carrying out local HR management such as weekly performance meetings, team meetings, development / action contracts, recruitment, disciplinary procedures.
• Applying changes in strategy to make sure my contribution to the business supported our overall goal of retaining our customers, service migration, continuous improvement, and customer focus.
• Observations and coaching to improve my team, raise continuous improvement ideas, and make my branch the best place to work and the best place to bank.

• Embedding ‘Lean’ methodology systems throughout the branch network to increase efficiency and reduce operating costs.
• Applying tailored solutions to each individual business unit based on my own analysis and observation.
• Using quick thinking to translate complex ideas and processes to staff at all levels requiring mindset change.
• Influencing Branch Managers and Senior Bank Managers (Area Managers) to change their set ways and attitudes and break away from the norm, challenging pre-existing processes and ideas.

Welwyn Garden City

Education record

Diploma In Personal Training - Reps Level 4

Including nutrition for sport and exercise, childhood nutrition and obesity prevention, pre- and post-natal nutrition, nutrition for.